Holidaymakers have been left stranded following the collapse of a travel agent based in Western Australia.
At least five customers have contacted authorities to say they paid more than AUD 15,000 on travel bookings to Perth’s Global Plus Holidays. They discovered the flights had not been paid for after the firm abruptly closed its doors, according to WA Today.
Western Australia’s Consumer Protection, part of the state’s Department of Commerce, issued a statement saying it was concerned that “customers who have booked through a travel agency which closed down this week may have had their travel arrangements cancelled due to non-payment”.
The WA Consumer Protection statement continued:
A Director of Azberg Pty Ltd, trading as Global Plus Holidays in Northbridge, has confirmed the business is facing financial difficulty and is seeking advice from insolvency accountants.
Five consumers of Global Plus Holidays have reported paying a total of more than AUD 15,000 on travel but have discovered the flights haven’t been paid for by the agency. One consumer found out their flight had been cancelled four days before they were due to travel.
Acting Commissioner for Consumer Protection David Hillyard has advised travellers who booked through the agency to carry out their own checks on their travel arrangements.
“We urgently advise customers to contact the airline and accommodation providers direct to ensure they have confirmed bookings that are fully paid before travelling,” Hillyard said.
“We are in contact with the business operators to endeavour to get a complete list of customers whose bookings may be in jeopardy.
“Agency customers who booked travel insurance through the agency are advised to also check with the travel insurance company direct to confirm that their policy is valid.”
Consumers affected by the closure are advised to contact Consumer Protection by email [email protected] or by phone 1300 30 40 54 and register their details so they can be kept informed of future developments.
Written by Peter Needham