Home » Training » Currently Reading:

Compare airline passenger experience scores: register for our free webinar

March 29, 2016 Training No Comments Email Email

Passenger experience surveys are an important and familiar tool in the global airline industry, but typically, they focus on the physical aspects of the travel experience by measuring factors like seat comfort, in-flight entertainment, and cabin amenities. http://www.lagunaphuketgolf.com/This webinar, however, will reveal the results of a first-of-a-kind study, the IBM Travel Experience Index, which focuses on how digital factors influence the travel experience today.

Join us to see how the index quantifies passengers’ digital interactions with airlines, their service experiences with airline employees, and airlines’ capabilities across channels of communication. The study summarizes the findings of travelers who flew on airlines across the globe, and evaluated each airline using a multi-faceted, consistent, and disciplined approach.

We will discuss phase one of the IBM Travel Experience Index, and draw into sharp relief the strengths, weaknesses, and key differences between airlines of all segments and regions. Some of the findings may surprise you.

There will also be the opportunity to ask the speakers questions as part of a live Q&A session.

Comment on this Article:







Time limit is exhausted. Please reload CAPTCHA.

Platinium Partnership

ADVERTISEMENTS

Elite Partnership Sponsors

ADVERTISEMENTS

Premier Partnership Sponsors

ADVERTISEMENTS

Official Media Event Partner

ADVERTISEMENTS

Global Travel media endorses the following travel publication

ADVERTISEMENTS

ADVERTISEMENTS