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Conrad Centennial Singapore – Peter Toi wins hotelier of the year award at Hotelier Awards 2018

June 2, 2018 Accolades No Comments Email Email

Conrad Centennial Singapore is proud to announce that Mr. Peter Toi, Director of Finance at Conrad Centennial Singapore, has been awarded the ‘Finance hotelier’ award at this year’s Hotelier Awards 2018.

Peter joined the hospitality industry in 1999 He is now a main pillar of the Executive Committee at the Conrad Centennial Singapore. Over the past year, Toi has identified and improved key challenges for the hotel. This included pointing out the main issue with the hotel’s internet system that impacted the guest satisfaction index. With his support, the hotel made drastic improvements to Internet infrastructure, resulting in an increase in guest’s satisfaction score of 9.6% in just a year following the implementation of the change.

Albeit his finance driven role, Peter has kept guests at the top of his mind. He advocated the first implementation of digital key at Conrad Centennial Singapore, which led to Conrad Centennial Singapore as one of the first hotels under the Hilton group to implement the digital key within Asia, placing them at the forefront of innovation.

During the period of the rejuvenation project, he led and rallied the team to push through the renovations, exercising flexibility and firmness when necessary, yet with reason and professionalism. As a result of his direction and contribution, Conrad Centennial Singapore was able to complete the entire project smoothly and successfully.

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