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‘Consumers impacted’ by wind-up of Vic travel firm

August 23, 2017 Headline News 2 Comments Email Email

Reed Holidays Pty Ltd, a Victoria-based travel business which dealt in the senior travel market, is in the process of being wound up, having had an “external administration and/or controller appointed” on Monday.

Australian Securities and Investment Commission (ASIC) records show creditors also had an administrator appointed on Monday.

Reed Holidays Pty Ltd was a member of the AFTA Travel Accreditation Scheme (ATAS). AFTA issued a statement yesterday afternoon saying that the ATAS accreditation of Reed Holidays Pty Ltd trading as Young at Heart Travel had been revoked.

“The decision was made after AFTA was contacted by the appointed liquidator Cor Cordis who has commenced the process to wind up the business,” the AFTA statement said.

It gave contact details for the liquidator:

Phone: 03 9875 1404
Postal: PO Box 232 Collins Street West Melbourne  VIC  8007

AFTA’s statement continued: “At this time, AFTA has been made aware that there are a number of consumers impacted by this situation and it would appear that the industry is doing what it can to assist under the circumstances.

“AFTA is advising consumers and travel agents who have been impacted to invoke a chargeback if payments were made by credit card and to contact the local police to commence criminal charges against the principles [sic] where payments and deposits had been paid for future travel that will now not be able to be taken.”

“As more information comes to light, AFTA will provide further updates.”

The status of two other travel operations, whose websites say they are part of the Reed Holidays group, may become clearer shortly.

The website of Australian Air Holidays (AAH) says: “Australian Air Holidays is part of the Reed Holidays group, an all Australian owned company which celebrated 25 years in 2014.” AAH says it offers flightseeing and ground touring holidays in private aircraft, visiting outback regions.

Seniors Coach Tours’ website says: “Seniors Coach Tours is part of the Reed Holidays Group, an Australian family owned business that’s been providing quality seniors tours for more than 20 years.”

The ATAS website listed Seniors Coach Tours as an ATAS-accredited travel agent yesterday morning but it had gone from the list by the afternoon. Australian Air Holidays was still listed on the ATAS website this morning.

Written by Peter Needham

Currently there are "2 comments" on this Article:

  1. AgentGerko says:

    Very good of AFTA to revoke their ATAS after they’ve gone down the gurgler and everyone’s lost their money. And what exactly is the industry doing to assist, AFTA? My client, who had already departed Sydney, has no tour, no refund and travel insurance doesn’t cover her. But I’m sure she is gratified by the knowledge that ATAS indicates a responsible and trustworthy company to deal with. Shows yet again that ATAS is a worthless, toothless. The TCF would have covered the customers.

  2. Frank Perry says:

    Exactly Gerko. I duly attended the AFTA sponsored “Roadshow” (what a farce) that was to explain to agents how it all would work. When I questioned the speaker about consumer protection not being a part of the ATAS formula, he refused to answer. After three attempts at pressing for an answer, all to no avail, I walked out and have never been part of the farce that it is.

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