Contiki Tours has come back with a spirited response after a Sydney barrister made a passing reference to its name in a class action against Scenic Tours in the NSW Supreme Court earlier this week.
In the court action (which continues) 1265 plaintiffs are claiming that extensive flooding in Europe turned what should have been a luxury river cruise experience with Scenic Tours into a less agreeable experience. See: Class action against Scenic Tours over river cruises
“The consumers did not pay for a backpackers’ Contiki tour,” barrister Alister Abadee, acting for the plaintiffs, told the court.
Contiki, which is not a party to the court proceedings, wasted no time in responding, and kept it all light-hearted. The global youth brand invited Abadee on a holiday experience to learn exactly what Contiki is all about.
“We found it very interesting that barrister Alister Abadee thought that our coaches lacked toilets and air-conditioning, and that we would let some mere river rising get in the way of us delivering our travellers an incredible holiday experience,” Contiki’s managing director, Katrina Barry, said.
“We take pride in the fact that we go over and above to take care of our guests – no matter what obstacles are thrown at us – after all we have been doing this since the 1960’s. We treat our guests to amazing experiences they’ll never forget; from chateaux in France to sailing the deep blue waters of the Mediterranean.
“In fact, just last year when the ports closed the Dover to Calais route, unlike our competitors we pulled out all the stops to ensure all our trips departed without disruption.
“For over 50 years we have been delivering quality holidays for young people and Alister Abadee’s comments made it pretty clear that he just doesn’t know us – so we want to invite him to join us on his very own Contiki experience and, whilst having the time of his life, learn exactly what we are about.
“Assuming Mr Abadee is under 35 years old, we invite him to contact our reservations team today to take his pick – free of charge. After such a busy week in the Supreme Court goodness knows he needs a Contiki holiday.”
And that, as they say in the sport of fencing, is touché!
Written by Peter Needham