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Copa Airlines Taps NCR to Make Travel Easier, More Rewarding for Passengers

July 3, 2013 Technology No Comments Email Email

NCR Corporation , the global leader in consumer transaction technologies, announced today that Copa Airlines has selected NCR technology to make everyday easier for passengers through faster and easier interactions with the airline.

First, access to the Copa Airlines mobile site, m.copaair.com, just got easier and more convenient with the launch of the airline’s free NCR-developed iPhone app, which allows users to search Copa’s flight schedules, check flight statuscheck-in for flights and download mobile boarding passes.TAT-www.thailand.net.au

When Copa passengers use the app for check-in, electronic boarding passes are delivered directly to passengers’ mobile phones. This allows passengers to save time by proceeding directly to security and avoiding the check-in counter. The new app is now live and available for download at Apple iTunes and the App Store.

Second, Copa will use NCR APTRA eMarketing platform to email boarding passes to travelers who choose to have boarding passes delivered that way.

Finally, the airline has purchased the NCR web check-in software built on the NCR shared travel framework, an innovative software platform that provides seamless integration across all airline systems, including kiosks, mobile and web. NCR supplied Copa’s self-service check-in kiosks and developed Copa’s mobile site, m.copaair.com. Therefore, incorporating this software platform will further improve the passenger experience by facilitating consistent and instantaneous delivery of changes such as schedules, fares and other updates across multiple customer-facing devices.

“Our focus is on providing exceptional passenger experiences by giving our customers the ability to more quickly and easily access the information they need,” said Joseph Mohan, commercial and planning senior vice president, Copa Airlines. “NCR’s ability to integrate all these systems helps us provide the best service for all our passengers.”

“Copa has a tradition of making the travel experience easier for its passengers,” said Tyler Craig, vice president and general manager, NCR Travel. “The airline remains at the forefront by implementing a self-service infrastructure to enable easy and consistent omni-channel interaction for its passengers.”

Copa Airlines is a subsidiary of Copa Holdings S.A. (NYSE:CPA)

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