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Corporate Consulting for the Travel Industry

June 3, 2017 Headline News, Training No Comments Email Email

We now offer a new arm of our business called Coles Corporate Consulting. This can involve introducing new customer service initiatives in your business, projects in strategy, helping with any team issues, communication gaps, and sales needs. Typically, this consulting intervention involves discussions to assess way forward to reach your goals, followed by recommendations on how we proceed.

As an example, I have experience in helping organizations reach their peak in customer service – the “great differentiator.” It is largely devoted to helping organizations improve their customer service therefore their viability, revenue and brand.

The consultancy and training has a strategy that helps spread the customer service message throughout the organizations. I learnt a long time ago that unless customer service is active throughout the company it will not happen. I call this a ‘seamless’ customer service involving everyone!

I can implement this customer service initiative or campaign in a company over a period of 3-12 months. I introduce the changes and then monitor in stages over time. It has a timeline and many ingredients to ensure the customer service aspects introduced stick, spread and last.

Richard Coles

Trainer / Consultant / Presenter

Coles International Training & Corporate Consultancy

Asia / Pacific

Australia +61 4341 52545 = Mobile and +61 7 3172 5865 = Home/Office

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