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Cosmo Hotel Hong Kong Launches One-Hour Response Guranteed As Part Of Its Beyond Thoughtful Service Initiatives

June 10, 2015 Hotel News No Comments Print Print Email Email

“Going green” has transcended the usual short-livedness of popular culture and has become a lifelong healthy habit adopted by many.

gI_65606_Breeze Patio

Breeze Patio

Being the Hong Kong’s first 100% indoor smoke-free 4-star boutique hotel, Cosmo Hotel Hong Kong, is beefing up its green initiatives and investing in the use of technology to let travellers experience a seamless green stay, unmatched in value, quality and ambiance, at its property conveniently located between the Wan Chai and Causeway Bay districts.

The One-and-Only Hong Kong 4-star Hotel Combining Green Concept with Mobile Technology
Cosmo Hotel has always been the preferred hotel among the younger generation of travellers who are drawn towards its stylish boutique design and colour-coded rooms and suites. Offering much more than just trendy accommodations, when it comes to green traveling, Cosmo Hotel has also introduced a 100% indoor smoke-free policy in 2010 and implemented green initiatives in the entire property ever since, allowing Cosmo Hotel to stand out from other 4-star hotels. While travellers are breathing cleaner and fresher air indoors, they can also be assured that all 142 rooms and suites in the hotel are using energy-efficient LEDs, including all public areas.

The hotel also offers a free daily eco-friendly shuttle bus that runs to and from multiple tourist hotspots and commercial destinations, including Times Square mega shopping mall and IFC office towers and shopping complex, Hong Kong Station (Airport Express Line) and Hong Kong Convention and Exhibition Centre, etc. Not only does this complimentary service offer greater convenience to guests, it also helps to reduce greenhouse gas emission and cause a less harmful impact on the environment.

A more significant measure recently undertaken by the hotel is the installation of complimentary smartphones in every guest room. This smartphone has replaced the large amount of printed maps given out to guests every day with preloaded digital city guides and GPS navigation. Other value-added features that come with the phone include unlimited 3G internet which one can share internet connection with their own mobile phones, tablets and notebooks, and free local and long distance calls to 9 countries, namely Australia, Canada, China, Japan, Korea, Malaysia, Singapore, UK and US. This mobile phone can be used both inside and outside of the hotel.

One-Hour Response Guaranteed – Provides Instant Assistance To In-house Guests
Thanks to the advancement of mobile technology, communications have never been smoother. Whether the in-house guest is inside or miles away from the hotel, they can be assured of enjoying seamless service as if distance never existed. With the smartphone in hand, it only requires a few taps on the mobile screen and all comments or messages from the guests will be sent to the 24-hour on duty Guest Services Manager, who will swiftly attend to the needs of the guests in less than one hour, ensuring each and every guest to enjoy a hassle-free and memorable stay.

As part of the hotel’s Beyond Thoughtful promise, this One-Hour Response Guaranteed program sets a new standard in the hotel industry and will continue to put Cosmo Hotel, one of the best hotels in Wan Chai Hong Kong, at the forefront of discerning and tech-savvy travellers.

Enjoy a Relaxing and Welcoming Stay at Cosmo’s Eco-friendly Guest Room
Being a certified green hotel in Hong Kong and an EarthCheck Bronze Benchmarked hotel for two consecutive years, Cosmo Hotel is committed to minimising its negative environmental impact to the planet. The introduction of the Eco-Friendly Guest Rooms is an unprecedented green initiative aimed at promoting a greener stay while not compromising on comfort.

Eco-friendly guest rooms at Cosmo Hotel are well stocked with a fine range of high quality and all-natural amenities, such as Tarocco skin care and hair care products – a range of natural products rich in Vitamin C and antioxidants, Jurlique aromatherapy essential oil with four types of fragrances to choose from, each with a specific function to help balance, calm or uplift the mind, body and spirit. For extra comfort, guests can choose from more than 11 types of pillows featuring natural buckwheat, wheat fiber, lavender scented and more to enjoy a good night’s sleep.

“While a green stay is generally perceived as staying in a secluded hotel in a rural area where comfort is compromised, it is quite the opposite experience at Cosmo Hotel. Its chic design and location being right in the middle of the hustle-bustle of Hong Kong makes the whole experience more memorable. Whether you are an eco-conscious traveller or not, we have all the feel-good factors to lure you in for a stay,” said Ms Anita Chan, the General Manager of Cosmo Hotel Hong Kong.

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