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Cover-More travel insurance fully supports Malaysia Airlines

July 24, 2014 Insurance No Comments Email Email

Like everyone, Cover-More is shocked by the recent tragedy and we offer our deepest sympathies to all who are affected.

There appears to be some confusion in the media about travel insurance coverage of the horrific MH17 event and Cover-More wishes to state our position very plainly and clearly.

Under Cover-More travel insurance policies, there is provision for accidental death, overseas funeral or repatriation costs, luggage and travel documents and additional expenses.

This is the coverage position that we communicated to all our partners and via our website on Friday 18 July 2014. We encourage family members of MH17 passenger to contact us directly on +61 (2) 8907 5619.

We believe that Malaysia Airlines continues to distinguish themselves by the dignified and compassionate approach they are taking with customers and prospective customers. On Friday, they also rapidly informed the travel market:

–      in light of the recent tragedy of MH17 on 17 Jul 2014, Malaysia Airlines (MH) will waive all fees for changes to travel from today until further notice to any MH destinations. This waiver is only applicable for transactions till Friday 25 Jul 2014

–      MH will also allow customers who wish to cancel their bookings on the carrier (any destination and travel up to and including 31 December 2014), a full refund as long as the refund request is submitted on or before Thursday 24 July.

To be absolutely clear about Cover-More’s position with Malaysia Airlines, there is NO change to our travel insurance policy coverage or benefits for anyone wishing to fly with Malaysia Airlines.

Malaysia Airlines is a valued partner of Cover-More and we will continue to support them in any way we can.

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