Global Travel Media » Blog Archive » ‘Crew drunk’ story further embarrasses Air New Zealand

Home » Aviation »Headline News » Currently Reading:

‘Crew drunk’ story further embarrasses Air New Zealand

August 6, 2014 Aviation, Headline News No Comments Email Email

egtmedia59No sooner had Air New Zealand chief executive Christopher Luxon told staff and suppliers last week to sharpen up their acts, than a story surfaced in the New Zealand Herald with the disturbing headline: ‘NZ9 crew drunk during long delay’.

Luxon sent his memo last week after a series of embarrassing blunders and mishaps, including a three-day delay of a B767-300 flight to Auckland from Honolulu the weekend before last, that saw the airline offer passengers NZD 1000 each in compensation.

Now, the NZ Herald says it understands that members of the Air New Zealand crew assigned to fly stranded passengers home from Hawaii had been drinking “and would have been unfit for duty at one stage even if their plane had been airworthy”.

A 12-hour “bottle to throttle” stand-down was imposed on several crew members, the paper reported. Their behaviour prompted a stern warning from Air New Zealand managers who say a “small group” is not living up to the airline’s standards.

“You are responsible for ensuring you are rested, fit and healthy, and available to deliver the great service our customers expect and deserve,” airline bosses declared in a memo revealed by the NZ Herald.

“As previously stated we have launched a comprehensive internal review of all aspects surrounding the delays and our management of the situation, both from the customer and operational perspectives. This review includes the performance of all functions involved with the disruption, including pilots and cabin crew.”

Global Travel Media carried Luxon’s previous edict here: Stop the embarrassing goofs, Air NZ warns staff and suppliers 

According to the paper, the airline declined to comment on anonymous claims that some of two crews who ended up in Honolulu were out drinking to as late as 5am and were “trashed”.

“I’m sure many of you share our embarrassment at the way the actions of some of our peers have impacted on the reputation of our professions both with our customers and within Air New Zealand,” said a memo from cabin crew general manager Leeanne Langridge and pilots general manager Darin Stringer. It reminded crew that they were required to remain contactable, rested and ready for duty when called.

Written by : Peter Needham

Comment on this Article:

Time limit is exhausted. Please reload CAPTCHA.

Platinium Partnership


Elite Partnership Sponsors


Premier Partnership Sponsors


Official Media Event Partner


Global Travel media endorses the following travel publication