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Crowne Plaza Auckland concierge presented with prestigious ‘Golden Keys’

October 26, 2016 Accolades No Comments Print Print Email Email

Crowne Plaza Auckland’s head concierge Dilshan Weheragoda has ‘struck gold’ with his membership of an internationally-renowned Hotel Concierge Society.

Mr Weheragoda now proudly wears the distinctive ‘golden keys’ of the prestigious Hotel Concierge Society Les Clefs d’Or New Zealand after President Nick Steele bestowed the honour on him this weekend.

Les Clefs d’Or membership recognises exceptional service to the hospitality industry.

Mr Weheragoda, who can now be easily identified by the golden crossed keys on his lapel, joins a group of just 26 Les Clef d’Or members in New Zealand.

The not-for-profit worldwide association recognises the very best concierges in each country. It is dedicated to promoting professionalism in the tourism industry and promoting the role of a concierge as an exceptional career.

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Dilshan Weheragoda (R) was presented with his ‘golden keys’ by Les Clefs d’Or New Zealand President Nick Steele (L)

Members are identified by the golden keys each concierge wears with pride — recognised the world over it speaks to their experience and professionalism.

Mr Weheragoda is the first concierge at Crowne Plaza Auckland to be presented with the keys, and said he was “honoured to raise the bar for guest services”.

“I couldn’t be prouder to wear these keys!” he said. “They represent my commitment to providing the utmost professionalism and integrity at all times.

“Since starting at the hotel eight years ago, my ultimate goal was to be a member of Les Clefs D’Or, and as the first ‘golden keys’ holder at the property I’m over-the-moon to be leading by example.”

Originally from Sri Lanka, Mr Weheragoda and his family moved to New Zealand more than seventeen years ago in search of a better life and opportunities.

His passion and dedication for the hospitality industry has seen him start ‘from the bottom up’, working first as a kitchen steward. He went on to become banquets food and beverage attendant, a waiter and a guest experience specialist, before embarking on his current role as head concierge.

Mr Weheragoda’s seamless service is noticed by guests, who often leave feedback and personal notes thanking him for going the extra mile during their stay.

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Crowne Plaza Auckland Head Concierge Dilshan Weheragoda is delighted with his ‘golden keys’

Crowne Plaza Auckland General Manager Tim Pollock said it had been “a privilege” to support Mr Weheragoda in his application.

“We’re committed to investing in our staff and encouraging success,” he said.

“Dilshan’s eight years of service has seen him go from strength to strength, and he’s taken every opportunity presented to him to work his way through the ranks.

“He’s an inspiration to staff and management at the hotel, and I’m delighted to have worked closely with him to sponsor his Les Clef d’Or application.”

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Crowne Plaza Auckland General Manager Tim Pollock (L) congratulating Dilshan Weheragoda (R)

Les Clefs d’Or New Zealand President Nick Steele said it was a “great pleasure to recognise Dilshan’s success” by inducting him into Les Clefs d’Or.

“I’ve eagerly watched Dilshan’s progression and commitment to his guests and the tourism industry,” he said. “It’s clear to those that know him or have been served by him that this recognition is very much deserved.”

“Dilshan exemplifies the virtues of a Les Clefs d’Or Concierge, and it was a privilege to pin the Golden Cross Keys onto his lapel.”

Les Clefs d’Or has approximately 4,000 members working in over 80 countries and 530 destinations across the world.

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