When an airline says a passenger caught one of its holiday flights, while the passenger’s family says he was lying dead in the morgue all along, one of them is certainly wrong.
In this case, it seems the airline, Thomas Cook Airlines, made an embarrassing mistake, after insisting that the dead man in question caught one of its flights and flew to his destination.
When the dead man’s grieving widow tried to claim a refund for the holiday her husband never took, the airline insisted her dead husband had boarded his flight and flown off to Spain, as booked. Accordingly, the airline refused to issue a refund.
When the husband fell seriously ill with liver disease, Thomas Cook Airlines initially refused a refund because its insurance policy didn’t cover the illness.
The airline eventually relented, only for things to go badly wrong. After the husband died, the carrier sent the widow an email insisting that her husband had travelled to Mallorca on 21 May 2016 after all, but had been refused entry by border control authorities. Thus the airline could not pay out.
The husband had in fact died one week earlier, on 14 May 2016.
“They said that he was on a flight when he was lying dead in a morgue,” the anguished woman told MailOnline.
“It was like some kind of sick joke.”
Thomas Cook has since apologised and forwarded a voucher to the value of GBP 1348 (AUD 2361) to cover the refund.
The widow says she plans fly with Thomas Cook next year – to use the voucher – “but after that I am done”.
Written by Peter Needham