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DFAt & Smartraveller Advice For Travel Agents

October 9, 2015 Training No Comments Print Print Email Email

The Department of Foreign Affairs and Trade plays a critical role in promoting safe overseas travel, providing passports and emergency consular services, and helping Australians in major overseas crises.  Smartraveller provides advice on 171 countries, including through its Facebook and Twitter accounts. DFAT helps around 50,000 Australians each year through its emergency call centre and issues over 8,000 emergency passports.

DFAT senior officers Jon Philp and Graeme Swift will present on these services, helping you to better inform your clients about how to stay safe and where to get help.

Webinar highlights:

  • Preview Smartraveller’s new website and advertising material
  • Understand the travel advice service, including helping your clients get email alerts
  • Learn about our passport service, including processing times and fees
  • Get a sense of what Australia’s embassy network can and can’t do for your clients
  • How DFAT responds in a crisis, like a cyclone or major terrorist attack
  • Hear about recent trends of Australians getting into trouble overseas

Jon Philp

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Jon is the First Assistant Secretary of DFAT’s Consular and Crisis Management Division at the Department of Foreign Affairs and Trade. This division looks after the Smartraveller service, consular policy, crisis management, contingency planning for events like the Olympics, as well as all consular cases involving Australians in difficulty overseas.

Joining DFAT in 1984, Jon has most recently led teams in the Parliamentary and Media Branch, Consular Operations Branch, and Diplomatic Security Branch. He has served as Ambassador to Afghanistan and to Turkey and also served in Rangoon and Riyadh.

Graeme Swift

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Graeme Swift is the Assistant Secretary of the Client Services Branch of the Australian Passport Office. The Passport Office is a division of the Department of Foreign Affairs and Trade with responsibility for the Government’s passport policy and operations – a business that saw more than 1.8 million passports issued in 2014-15.

Graeme has served in consular and management roles in numerous overseas missions, most recently as head of post in Ho Chi Minh City, and consul-general in Jakarta and Tokyo. In Australia, he has headed key corporate areas including budget, human resources and property.

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