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Disabled passenger embarrassed by sudden offloading

August 14, 2015 Aviation, Headline News No Comments Email Email

egtmedia59British Airways is offering a passenger a full refund after offloading him from a flight to the US, just before takeoff from London.

The man, Luke Kenshole, 32, is disabled with cerebral palsy. He says British Airways made him “look stupid” with its sudden action.

Kenshold, who uses a wheelchair, told Britain’s Daily Mail he had passed through security at London Heathrow and was about to board the flight to Philadelphia when BA officialdom sprang into action.

Kenshole says he has flown with BA to Philadelphia on his own before with no problem.

This time, however, he was asked after boarding the plane whether he was able to take himself to the toilet, and he admitted he needed assistance to get onto the wheelchair.

That was it. BA then told him he would have to get off the plane for health and safety reasons.

Following the incident, BA apologised and offered Kenshole a discount on his GBP 921(AUD 1958) ticket, the Mail reported.

BA apologised. “We carry hundreds of thousands of customers with disabilities each year and we work hard to provide help and assistance throughout the whole journey, from the point of booking to the final arrival.”

As often in such cases, an airline apologises so much that you wonder why it committed the action in the first place.

Edited by William Sykes

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