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Dog-eared passport gets man banned from Jetstar flight

January 4, 2016 Aviation, Headline News 1 Comment Email Email

egtmedia59Jetstar has reportedly refused to let a man board one of its international flights because his passport was dog-eared, forcing him to fly Singapore Airlines to his  destination using the same passport, without any problem.

The man, Andreas Hunter, 26, was flying from Phuket to New Zealand. He says Jetstar should have accepted his somewhat battered passport.

Hunter, a German backpacker currently living in New Zealand, told New Zealand media he had travelled through more than 20 countries over the past few weeks and had never struck trouble with his German passport.

Smart and presentable German passport

Smart and presentable German passport

Hunter said he checked with the German embassy before heading for Phuket International Airport and was told the passport should be fine.

Checking in for his flight from Phuket to New Zealand, however, counter staff refused to accept the passport because it was in an “unacceptable condition”, Phuket’s Phuketwan news site reported.

“I am very upset that after you did not let me board my flight to New Zealand because you said my passport was dog-eared that you did not offer me any opportunity to change my flight,” Hunter complained on social media.

“I would have thought considering it is Christmas you could have shown some consideration. It’s looking very unlikely that I’ll be able to buy a ticket now to arrive at Christmas. Thank you for making me miss Christmas. Seasons Greetings.”

Jetstar said the passport was falling apart and New Zealand’s Immigration Border Operations Centre had confirmed the passenger should not be accepted for the flight until it was replaced.

Hunter managed to make to New Zealand in time for Christmas by rebooking with Singapore Airlines. He encountered no problem at check-in or boarding and entered New Zealand without hitch. He says the Jetstar attitude caused him much stress and extra expense.

“I just wanted to spend my first Christmas in New Zealand with my girlfriend.”

The question seems to be – why does Jetstar reject a passport that Singapore Airlines considers just fine?

Written by Peter Needham

Currently there is "1 comment" on this Article:

  1. Without a Brain says:

    Why does Jetstar reject a passport that Singapore Airlines considers just fine?

    Because Jetstar hire cheap, rent a warm body check-in staff. Phuket is known for being able to fix an issue if something is offered on the side ($$$). The warm body with no brains at check-in problem is spreading across the industry, with Qantas and other majors opting ‘outsource’ their most important face to face experience the airline has with the passenger.

    Singapore airlines gets it…treat people wee, provide ontime service, and the public will drop into your seats…regardless of the price.

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