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EDC: Booking.com to Open New Customer Service Center in King County to Serve West Coast and Asian Markets

August 1, 2013 OTA News No Comments Email Email

The Economic Development Council of Seattle and King County (EDC) is excited to welcome Booking.com’s newest customer service center to King County.

The company has signed a lease in the Sunset Corporate Campus in the Eastgate area of Bellevue. “We are looking forward to opening our third customer service center in the US, this time in King County. We’re focused on increasing our presence in a region that reflects the technological savvy and diverse workforce that perfectly fit our company,” said Todd Dunlap, Managing Director, Booking.com, North America.

The EDC provided customized research on King County covering a variety of subjects from economic statistics to language and demographic data. Additionally, the EDC provided several community briefings to the Booking.com site location team. “The EDC’s work pulling together all the important facts and figures and connecting us to business leaders and the international community with which we hope to work, was critical in our site search. From the beginning this team has exceeded our expectations and played an important role in our entry into the community,” said Dunlap.

Booking.com is part of Priceline (NASDAQ: PCLN) and is the world’s leader in online accommodation bookings. Based in the Netherlands, the company has more than 100 offices in over 50 countries. In 2012, the company opened an office in Seattle that will ultimately grow to over 50 employees and move to downtown Bellevue later this year. Plans for the new customer service center include up to 350 new jobs for the region. The strength of the international community in King County is one of the key factors in the company’s decision to locate here, as the customer service center’s multilingual team will help to serve the growing markets throughout Asia and the Pacific Rim.

“This is a big win for King County and we are thrilled to have assisted the Booking.com team throughout the decision making process as they establish their new customer service center operations in King County. Not only will Booking.com be adding hundreds of fantastic jobs, they will further strengthen our reputation as a great place for international companies to set up shop,” said Jeff Marcell, President and Chief Executive Officer of the EDC.

Conrad Lee, Mayor of the City of Bellevue and longstanding EDC Board Member, is equally happy that this new facility will call his city home. “We’re very excited to welcome Booking.com to the Eastside,” said Lee. “This fast-growing global company will add to Bellevue’s reputation as an ever-increasing center for international business. Bellevue has been a steadfast member of the EDC for many years and we partner closely with them in assisting companies like Booking.com that are interested in expanding to this area. It’s a win-win for everyone involved.”

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