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Elderly eggs and grubby gear in BA’s first class lounge

November 14, 2013 Airport, Headline News No Comments Email Email

egtmedia59In an embarrassment for British Airways, a hygiene inspection has revealed eggs past their use-by date and dirty kitchen equipment in the airline’s flagship first-class lounge at Heathrow – a facility used by passengers who pay up to AUD 17,000 for return tickets.

The unsavoury findings were revealed yesterday by the Scotsman newspaper, which learned that the firm BaxterStorey, co-founded by Scottish caterer Alastair Storey, had received a “poor” food hygiene rating for the lounge and Concorde Room in terminal five. “Poor” is classed as “major non-compliance with statutory obligations”, the paper said. EGT_Artical Banner A 250x250

The hygiene inspection was conducted by local Hillingdon Council, which gave the luxury premises a score of two out of five – far lower than the five-star standing of the premises would have suggested. A worker was seen toiling in the kitchen after preparing raw salmon without having removed his gloves or washed his hands.

Its report said that, as well as boiled eggs past their use-by date, inspectors had come across a dirty ice machine and food chiller, unchilled sandwiches, and sausages and scrambled eggs being kept 13C cooler than they should have been.

The council ordered prompt action following the inspection in July.

The report said: “These types of food are likely to support the growth of food poisoning bacteria or the formation of toxins.”

BaxterStorey said it took “immediate” action to remedy the findings at Heathrow, the paper reported.

“BaxterStorey and British Airways will continue to work closely to improve services to achieve the very high standards we demand as a business.

“To this end, we have carried out an extensive renovation of the First and Concorde kitchen, investing considerable resources in training and development and implemented new rigorous auditing processes.

“We are confident that we have made significant improvements and have actively invited Hillingdon Council to return and re-audit the facilities.”

BA said it was “very disappointed” with the rating.

“We will continue to work with BaxterStorey to provide a high quality service to customers using our lounges.

Kitchen facilities had been fully renovated “to ensure the standards meet and surpass customer expectations.”

Written by : William Sykes

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