Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced the winners of its latest Customer Excellence Awards program for Australia and New Zealand (ANZ). 
The awards mark the company’s continued recognition in supporting manufacturers on their digital transformation quest to become more competitive in today’s Industry 4.0 world. The 2019 winners were announced at the annual Epicor Customer Summit in Sandy Bay, Tasmania.
The global awards program, now in its fourth year, recognises the accomplishments of innovative organisations that have successfully transformed their operations by deploying Epicor solutions and services to achieve a truly connected enterprise. These connected solutions bring together data analytics and automated control across the factory and the warehouse to create intelligent production environments that boost the productivity, quality, compliance, and profitability of their business.
The following companies are 2019 Epicor Customer Excellence Award winners in the regional program for Australia and New Zealand:
Klinger Ltd is the winner in the Business Transformation category. Using Epicor ERP to optimise business processes, it implemented the Lean six sigma approach across its operations. Klinger re-orchestrated transaction flows and leveraged new technologies, including packaging control, to enhance warehouse performance. By implementing advanced business process automation, Klinger was able to leverage new dynamic workflows to reduce waste, improve order-to-shipment velocity, and achieve impressive scheduling efficiencies. As a result, standard production is now planned up to 10 days in advance, compared to the company’s previous three-day outlook. The firm is on track to achieve an expected 15 per cent uplift in plant and equipment productivity within the next six months. These enhancements solidify Klinger as the supplier of choice for customers by delivering on time, every time, without compromising on quality.
St. Andrew’s Hospital is the Cloud Deployment category winner. Committed to transforming hospital practices and improving resource utilisation, St. Andrew’s Hospital is using Epicor cloud ERP to power a range of digital-first initiatives that enhance staff productivity and drive operational efficiencies. Most recently, the hospital has begun using Epicor Mobile Warehouse devices to track and monitor medical and other inventory in real-time. The hospital has obtained enhanced visibility and reporting on inventory location, availability and utilisation costs, and has streamlined a number of related operational and management processes.
Fiji Airways wins the Technology Innovator category. Undertaking a major Epicor ERP re-implementation to automate bank reconciliation process and streamline interactions with other business systems and applications, the Fijian National airline successfully integrated Epicor accounts payable with external banking partner systems. Saving more than 390 hours of staff processing time per month, the newly automated interfaces have enhanced supplier and customer relationships, thanks to more timely international payments, improved accuracy, and faster remittance processing. Alongside streamlining financial processes, the airline now has a modern ERP platform to support business growth and value creation through timely financial monitoring. Building on the gains generated from enhanced asset management, currency management and enhanced procurement capabilities, the airline plans to use its new ERP platform to enable future company-wide process improvement initiatives and innovations, including a paperless invoice approval process based on DocStar.
Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, Europe, Middle East, India, and Africa. The regional program winners are automatically considered as finalists in the global categories for overall “Customer of the Year” and will be announced later this year, after the regional awards programs have concluded.
“These awards are a testament to how our customers continue to innovate and push the boundaries, using Epicor solutions to work smarter, gain results rapidly, and grow sustainably. This year’s winners transformed their operational practices, becoming truly connected enterprises that have reaped the rewards of enhanced business agility and breakthrough outcomes,” said Andy Coussins, senior vice president and head of international sales at Epicor Software.
Award entries were judged in three key areas:
- Complexity of the project. What business areas were impacted by the scope of the project?
- Clearly stated objectives. Why was this initiative started? What were the deliverables? How was success defined?
- Overall business impact of the initiative relative to stated goals. What was achieved? How did this compare to the original KPIs?
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