SKYTRAX, an international air transport standards and quality rating organization, awarded EVA Air its prestigious 5-Star Airline ranking during a ceremony in Taipei, Taiwan on June 15, 2016.
The 5-Star ranking is SKYTRAX’s highest global airline quality rating and the result of direct and professional analysis of as many as 800 different areas of EVA’s product and service delivery. Travelers can learn more about EVA services and routes and book and buy tickets through travel agents, the airline’s own ticket offices and online at www.evaair.com.
“The SKYTRAX 5-Star Rating is an award shared by every EVA staff member and employee,” said EVA Chairman Steve Lin. “It also reminds us all that we must never lose sight of our commitment to being the best or falter in our quest to continually improve and innovate.”
SKYTRAX initiated a thorough evaluation of EVA in May 2015. The airline rating organization sent auditors to fly the airline and analyze airport and onboard products in addition to frontline staff service on the ground and in the air. These auditors flew multiple EVA flights from different gateways and sampled all of the carrier’s cabin classes during the year-long process of certifying the 5-Star Airline Rating.
“EVA passengers enjoy a high-quality product, supported by outstanding 5-Star service in both airport and onboard environments,” said SKYTRAX CEO Edward Plaisted.
SKYTRAX began rating EVA in 2008, awarding it four stars from the start and recognizing the airline’s high product standards and staff services across different cabin classes inflight and at the airline’s home-base airport, Taoyuan International Airport just outside of Taipei, Taiwan. EVA was among only 37 carriers worldwide to hold the SKYTRAX 4-Star Airline Rating in 2015.
SKYTRAX ranks airlines in five categories, from 1-star through the top 5-star designation. Its evaluations are recognized as a global benchmark for airline quality. SKYTRAX also ranked EVA as one of the “World’s Top-10 Best Airlines” and the number one airline for “Best Airline Cabin Cleanliness” for 2015, based on its annual quality satisfaction survey of travelers worldwide.
EVA is frequently honored, awarded and recognized by passengers, media, industry experts and organizations worldwide. Global Traveler readers singled out the airline for two awards in December 2015, Best Airport Staff/Gate Agents and Best Airline for New Service Launch. AirlineRatings.com ranked EVA Elite Class premium economy and Economy services in the top-10 “best for economy plus and economy class
travel for 2015” and, after evaluating quality of service, products, equipment and safety, counted the carrier among the world’s top-10 best airlines in 2014 and 2015.
EVA joins an elite group of carriers consistently recognized as the best of the best. The other seven SKYTRAX 5-star airlines are All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, Garuda Indonesia, Hainan Airlines, Qatar Airways and Singapore Airlines.