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Events Get Personal With New Concierge Service at Grand Hyatt Melbourne

July 9, 2018 Meeting Venues No Comments Email Email

In continuing its commitment to delivering an unparalleled event experience, Grand Hyatt Melbourne has introduced a new event concierge to its services.

The event concierge is the client’s immediate one-stop contact who will be on hand before and during the event, ready to address any questions or needs from the client in order to help ensure a seamless and stress-free function.

“Our new event concierge is an exciting addition to our event offerings. This ultimate personalised service exemplifies the hotel’s focus in providing a truly authentic experience that is flexible and tailored to the client’s needs,” said Nicole Pasqual, Director of Sales and Marketing.

For those that prefer to make requests on the run, off-site or without disruption, Grand Hyatt Melbourne also offers the Hyatt Event Concierge App – a web-based application that looks and functions like an app but instead operates off any web-enabled device or computer (meaning no space or data is used up). Clients can simply send their requests discretely, directly and immediately to the Hyatt Events Planning team via the app and receive instant update notifications from progress to completion. From adjusting the air-conditioning to ordering more refreshments, any request can be made with the touch of a button without disruption being made to the conference.

“The Hyatt Event Concierge App offers the next level of convenience in event planning. The easy-to-use app allows users to make last minute requests instantly without them needing to leave the room to make a call or find someone. It’s the perfect service for the modern day events planner,” said Nicole Pasqual.

These two services are exciting additions to the hotel’s extensive event services, which includes a purpose-built event floor boasting 15 unique spaces all equipped with the latest facilities and technology. Together with being positioned in one of the most premium locations in Melbourne’s central business district, Grand Hyatt Melbourne continues to be the preferred destination for any conference, event, product launch, exhibition or meeting.

For more information, please contact Lana Matafonov, Public Relations & Communications Manager, 03 9653 4666 or

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