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Expedia TAAP 3.0 Turns On and Turns Heads

February 18, 2014 Corporate No Comments Email Email

Expedia Travel Agent Affiliate Program www.expedia.com.au/taap rolled out the new TAAP 3.0 portal across ANZ just before Christmas.

Since the New Year, Expedia TAAP has seen 6 record trading weeks and record numbers of agents using the TAAP system daily. The new platform has been highly praised by growing number of Travel Agents now using TAAP 3.0.

“The objective of the new platform was to simplify and streamline travel agent processes,” says Stuart Udy who heads the TAAP program in ANZ. “The response has been overwhelming and very rewarding as agents have responded so positively to the new Portal,” says Stuart. “Positive feedback is great but we saw an almost immediate jump in transactions which tells me without question, we got it right! My favourite quote comes from a Kiwi agent received a few days after the launch, “…..the new TAAP enhancements are better than a cold beer in the Simpson Desert in the middle of summer”.

The booking process using the Expedia website hasn’t changed but the log-in and back end processes have been streamlined significantly. Login has been modified to a single step process and TAAP 3.0 automatically generates unbranded vouchers for agents to self-brand, print or forward to their customers. One of the most impressive features is the automatic generation of a GDS string. Agents simply cut and paste the GDS string into their GDS and it generates a passive segment.

It’s been a busy time for the TAAP team rolling out 14 new Portals worldwide in a few short months. France, UK, Canada and Germany were launched throughout November and early December. Australia and New Zealand were also launched in mid-December. India and Japan were launched last week with Italy and Spain cutting over in the next week. New markets are being added each week till the project is due to be complete in mid-May with all 31 Expedia TAAP markets using the new platform.

For more information about Expedia TAAP go to www.expedia.com.au/TAAP or email expedia-au@discovertheworld.com.au.

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