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Expert agents enjoy grand rail tour of Europe

July 13, 2017 Headline News No Comments Email Email

More than 300 travel agents across Australia and New Zealand graduated with flying colours from this year’s Rail Expert training program – and an elite group of consultants also secured themselves spots on an unforgettable rail famil across Europe.

The 2017 Rail Expert program required travel agents to complete a total of 10 modules, the majority of which focused on some of Europe’s most popular rail networks, including TGV France, Swiss Travel System and Eurail. For the first time ever, the training initiative was supported by all of Rail Europe’s Australian distribution partners – Infinity Rail, Rail Tickets and Rail Plus.

The top two graduates from four regions across Australia won places on the European famil, with this year’s winners including:

Off on an exclusive European rail famil: Rail Expert graduate Brenda Simon with Rail Plus’ Brisbane-based Account Manager Larry Burrows.

  • VIC/TAS – Garrath Ridd (Helloworld) and James Hughes (Flight Centre)
  • NSW/ACT – Lela Hopkins (Helloworld) and Telisha Kelso (Flight Centre)
  • QLD/NT– Brenda Simon (Helloworld) and Brad Sward (Flight Centre)
  • SA/WA – Caitlin Byrne (Flight Centre) and Katrina Miragliotta (Helloworld)

The top scorer for each of the 10 training modules also won a AUD 100 VISA gift card, while every travel agent who qualified received a certificate and an ‘I’m a Rail Expert’ banner for their email signature.

Rail Plus Commercial Director Ingrid Kocijan says that the number of graduates emerging from this year’s program shows that consultants understand the benefits that flow from ongoing training and education.

“Knowledge provides a commercial edge on competitors and is the key to delivering outstanding customer service,” Kocijan says. “This is particularly true when it comes to areas such as rail, where networks and products are continually evolving.

“As with all quality training initiatives, this year’s Rail Expert program required focus and skill to complete, so well done to everyone who took part and congratulations to all of this year’s worthy graduates.”

Agents are reminded that Rail Europe tickets are distributed via Rail Plus, Rail Tickets and Infinity Rail in Australia (Rail Plus in New Zealand). See for more details.

Edited by Peter Needham

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