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Family kicked off plane because tweet annoyed airline

July 28, 2014 Aviation, Headline News 3 Comments Email Email

egtmedia59An American travelling with his two children was ordered off a Southwest Airlines domestic flight in the US, along with his kids, after he tweeted indignantly over a boarding disagreement.

MyNews 3 in Las Vegas told the story of how Duff Watson wanted priority boarding because of his ‘A-List’ customer status with Southwest. A gate agent wouldn’t allow his two children, aged 6 and 9, to board with on a flight from Denver to Minneapolis.

He says the agent “rudely and dismissively” told him it was against policy, and when he tried to discuss it further, said, “No, that’s the policy and we can stand here and argue about it all day, but I’m not going to change my mind.”

Watson got his revenge by tweeting in caps: RUDEST AGENT IN DENVER. KIMBERLY S. GATE C39. NOT HAPPY @SWA.”

However, as the old phrase goes, “he who laughs last, laughs best”

Watson and his children boarded the plane and took their seats, only to hear an announcement on the loudspeaker asking the Watson family to gather their belongings and leave the aircraft.

Where it will go from there in litigious America is anyone’s guess.

Written by Peter Needham

Currently there are "3 comments" on this Article:

  1. Industry Travel Asia says:

    So much for freedom of speech in the USA. I hope that Mr. Watson has a lifetime of priority seating along with his whole family. Throw in free seats wherever he wants to fly on Southwest for a lifetime. Management and Ms Kelly handled this very poorly. It is an indictment of how policy outweighs common sense, or perhaps Southwest was worried about their profit for the upcoming quarter and needed to get the few extra dollars out of Mr. Watson. Maybe the money is more important than the passenger on Southwest? Obviously separating of parent and child is not a problem in Southwest eyes when it comes to collecting money.

  2. stingforever says:

    ….it’s really hard to rush judgment as we are only hearing one side of the story… sometimes or probably most of the time customers tend to exaggerate when they have grievances… i’m very keen on hearing the side of the airline… there could be something there…. nobody can just be ejected for nothing… the tweeting excuse is a bit lame… there could be something there….

  3. Honest Traveller says:

    Only Duff Watson held the ‘A-List’ customer status with Southwest, so only he should get priority boarding. Naturally, he should board together with his children, so line up!

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