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Feedback Sought On New Regulations For Short-Term Rental Accommodation

August 15, 2019 Association No Comments Email Email

The NSW Government is seeking community feedback on a new regulatory framework for short-term rental accommodation (STRA), which includes a mandatory Code of Conduct, new planning
instruments and a possible register of all STRA properties.Minister for Better Regulation, Kevin Anderson, encouraged anyone with an interest in STRA —
whether they be hosts, guests, neighbours, industry associations or booking platforms — to have their say while consultation is open on all elements of the new framework.

“The mandatory Code of Conduct will facilitate oversight of STRA providers, including providing for the resolution of complaints and disputes regarding the conduct of hosts and guests,” Mr Anderson said.

“The proposed Code will allow for disciplinary action to be undertaken – including the issuing of warning notices and directions, recording a “strike” again a host or guest – and the creation of an exclusion register to deal with serial offenders.

“Under the Code, all participants will be required to act honestly and in good faith and comply with
directions and requests from the Commissioner for Fair Trading.

“Hosts’ obligations relate to holding an appropriate level of public liability insurance and providing
neighbours and owners corporations with information such as the host’s contact details, and that they are bound by the Code of Conduct during their stay. Guests will have to ensure their behaviour does not unreasonably impact on neighbours and will be required to take reasonable care of the property.

“Our proposal includes making the industry responsible for funding, developing and administering the register – with any registration system applying to all STRA properties, including those let through online booking platforms,” Mr Anderson said.

The Code of Conduct and register are part of an integrated regulatory response to STRA, which
includes new planning instruments available on the Department of Planning website.

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