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Fidget nudges agents aside in new complaints register

July 28, 2017 Headline News No Comments Email Email

Consumers are a great deal happier with travel agents than they are with online toy retailer Fidget Australia – or so it would seem.

New figures released yesterday by New South Wales Fair Trading show that Fidget was the the subject of an unprecedented 56 complaints by NSW consumers in June 2017, more than any other business since Fair Trading began publishing its monthly Complaints Register.

In marked contrast, no complaints about travel agents or wholesalers made the list.

NSW Fair Trading received a total of 409 complaints about 23 businesses in June 2017. Two airlines were named: Qantas and Jetstar, each of which received 11 complaints.

Another vaguely tourism-related company to make the list is the online ticket reseller Viagogo, which generated 26 complaints in June, coming fourth on the list. Event ticketing company Ticketek drew 14 complaints.

Fidget Australia’s record number of complaints earned the company top spot, and easily trounced the previous record of 47 complaints received about an online flower retailer in February.

This is the second time Fidget Australia has appeared in the Complaints Register, having been the subject of 24 complaints in May 2017.

Rounding out the top five in the latest Complaints Register are Ray White Real Estate (30 complaints); online fashion retailer Shakuhachi (29); online ticket reseller Viagogo (26); and Harvey Norman (23).

These businesses were followed by Complaints Register regulars Apple (22), Samsung Electronics (21) and LJ Hooker (19). Grays Online and The Good Guys were next on the list with 15 complaints apiece.

“The Complaints Register is a valuable tool for consumers, allowing them to do their research and make informed choices about where they will shop,” acting NSW Fair Trading Commissioner, Andrew Gavrielatos, said.

“It also encourages businesses to improve customer service, while at the same time contributing to the NSW Government’s commitment to open data.”

Launched in July last year, the NSW Complaints Register provides information about traders that are the subject of 10 or more complaints to Fair Trading in a calendar month.

Edited by Peter Needham

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