Fiji Airways has further enhanced its customer offering with the introduction of its online check-in feature now available on all international flights. This new service enables customers to conveniently check-in atwww.fijiairways.com using a simple user-friendly interface. Online check-in opens 24 hours before and closes 4 hours prior to departure.
Fiji Airways Acting CEO David Bowden commented, “We recognise our customers’ needs for seamless and convenient travel options and are undertaking various steps to enhance their experience. The online check-in service will offer customers the flexibility and comfort of checking-in from their home or office, saving them time and enabling them to avoid airport queues.”
After completing online check-in, customers can print out a boarding pass and then only need to present themselves at the Express Bag Drop Counter to drop their checked-in luggage. The Bag Drop Counter will have service staff available to assist.
Customers checking-in online and travelling with cabin baggage will be able to have the weight and dimensions of their bag verified at the Express Bag Drop counter prior to clearing security and immigration. Groups travelling together can also check-in through this online feature.
Meanwhile, in another service enhancement, Fiji Airways customers are now also able to purchase seats with extra leg-room on selected international flights at the airport. This allows them to guarantee a coveted exit row or bulkhead seat, which will cost AU$39 on short and medium haul flights and AU$64 for long haul flights .
Customers who have already checked-in online and would like to purchase an economy seat with extra legroom can do so at the Service Desk Counter.