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Flight Centre Flies The Flag For Bricks-And-Mortar Travel Agents

August 12, 2015 Business News No Comments Email Email

Although booking holidays and accommodation online is now well and truly mainstream among Australians of all ages and technological inclinations, traditional travel agents retain an important place in the nation’s tourism industry. Not only do several agents with bricks-and-mortar presences feature among the most popular travel agents/tour operators used by Australian holiday-makers, but many Australians say they would consider using them for their next trip, according to the latest Roy Morgan Research State of the Nation report.

In the 12 months to June 2015, 13 million Australians 14+ (or two-thirds of the population) took at least one holiday. Data from the latest Roy Morgan Research State of the Nation — which contains an in-depth spotlight on the tourism industry — reveals that Flight Centre was the top travel agent/tour operator used by holidaying Aussies during this time.

With a comfortable lead over both its online and bricks-and-mortar rivals, Flight Centre was used by 9.4% of the population for a holiday at least once between July 2014 and June 2015.

In second place is dedicated online agent Booking.com, used by 5.8% of Australians; ahead of booking websites Wotif.com (5.2%), Webjet.com.au (3.7%) and Expedia.com.au (3.2%).

Top 15 travel agents/tour operators used at least once for holiday, last 12 months


Source: Roy Morgan Holiday Tracking Survey (Australia), July 2014 – June 2015 (n=15,867).

Well down the list (in eleventh place overall), helloworld was the second-most popular travel agent with a bricks-and-mortar presence, used by 1.3% of Australians, with other chains Harvey World Travel (1.3%) Escape Travel (1.1%), and STA Travel (0.7%) bringing up the rear.

Flight Centre also tops for consideration

Flight Centre’s lead is even more resounding when it comes to the travel agents/tour operators that Australians would consider using for their next trip. Almost a quarter (23.6%) of the population say they’d consider using the chain, well ahead of Wotif.com (10.9%), Booking.com.au (10.0%), Webject.com.au (9.4%) and Expedia.com.au (7.2%).

Again, other agents with bricks-and-mortar stores feature among the top 15, but none come close to Flight Centre in terms of popularity.

Top 15 travel agents/tour operators consider using for next holiday or leisure trip


Source: Roy Morgan Holiday Tracking Survey (Australia), April 2014 – March 2015 (n=15,867).

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