Global Travel Media » Blog Archive » Helps Florida Mall Hotel Engage Guests Like Never Before, Resulting in Huge ROI

Home » Tech » Currently Reading: Helps Florida Mall Hotel Engage Guests Like Never Before, Resulting in Huge ROI

October 27, 2014 Tech No Comments Email Email

Even before guests arrive at The Florida Hotel & Conference Center, a public conversation about their upcoming stay is already underway., the brand advocate platform, has helped the hotel staff kick off engagement with their guests right at the time of booking, building brand connections with guests’ friends and family and most importantly, earning new guests.


“We actively engage with each new guest who shares with their network via, and 50% answer and engage in online conversations with us, resulting in more views by friends, direct bookings, more potential customers for the future and more fans and followers on each of our social sites,” said Simone Kuska-Villanueva, Director of Sales and Marketing for The Florida Hotel Orlando & Conference Center.

“It’s hard to buy recognition in this technology-driven world we work in. We have to always think of ways to increase traffic to our own website, and has played a huge role in it,” said Kuska-Villanueva. “We can’t wait to see what’s next!” turns guests into advocates as they share with their social connections about their upcoming stay at The Florida Hotel, making them a personal and trusted part of the hotel’s marketing force. A unique experience on the hotel’s website for each and every friend of the guest takes them down the path toward a future booking at the hotel. “The Florida Hotel is utilizing the features of brilliantly,” said Debi Moses, Senior Director of Sales for “With every new mention of their hotel online, they are increasing both their exposure and their guest endorsements. Our mission is to help hotels earn new guests, and we are thrilled how The Florida Hotel is using our platform to do just that.” To find out more about how can help create a significant, measurable impact for your hotel, please get in touch with Debi Moses at or visit

Comment on this Article:

Time limit is exhausted. Please reload CAPTCHA.

Platinium Partnership


Elite Partnership Sponsors


Premier Partnership Sponsors


Official Media Event Partner


Global Travel media endorses the following travel publication




11 12