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Frankfurt Airport sets new records for punctuality and reliability

February 12, 2014 Airport No Comments Email Email

Recording an average on-time performance of 82.3 percent for arriving and departing flights in 2013, Frankfurt Airport (FRA) achieved its best punctuality score in history.

Punctuality rates as high as 85 percent were reached even during FRA`s heaviest traffic months from July to October 2013 – thus setting a new historical record for individual months. The trend is also continuing this year: In January 2014, FRA registered its highest-ever monthly flight punctuality rate of 87.1 percent.

For many years, Frankfurt Airport has also ranked high among the best airports when it comes to baggage handling reliability. The so-called baggage mishandling rate hovers at the very low level of 1.6 percent – despite, for example, a volume of more than 27 million pieces of outbound baggage handled last year at FRA. Thus, passengers flying out of Frankfurt can depend on their luggage arriving at their destinations.

Commenting on the record figures at Germany`s most important aviation hub, Fraport AG`s executive board chairman Dr. Stefan Schulte said: “Everyone departing from or transferring at Frankfurt Airport can enjoy maximum travel comfort and high reliability. We work closely with our partners, Deutsche Flugsicherung (Germany`s air traffic control agency) and the airlines, to streamline processes continuously and to offer passengers the best possible travel experience. In terms of service quality and punctuality, we rank among the world`s top airports.”

Frankfurt Airport`s new Runway Northwest, among other factors, has helped flight punctuality climb to new heights and to mitigate the impact of adverse weather conditions such as strong winds and poor visibility.

Inaugurated in October 2012, the new Pier A-Plus and associated expansion at Terminal 1 added state-of-the-art infrastructure and facilities to maximize travel comfort.

Besides punctuality and reliability, FRA places a high priority on service quality. Thanks to Fraport AG`s ongoing “Great to Have You Here!” quality service program, Frankfurt has become even more comfortable and convenient for departing, arriving and transferring travelers. In particular, this program focuses on transfer passengers who account for about 55 percent of the total traffic volume at Frankfurt Airport – the highest rate in Europe. A wide range of services has been introduced under the “Great to Have You Here!” program. For example, “Fast Lanes” in the terminals help passengers with time-critical connecting flights to get to their gates on time. The Frankfurt Airport App – now available in several formats as well as languages like German, English and Chinese – serves as a handy electronic guide for passengers and visitors. Special electronic displays indicate to passengers the walking times to departure gates. “Personal Shopping” assistants are busy at FRA helping Chinese, Japanese and Russian passengers in their native language. Other enhancements in the terminals include redesigned rest areas, a free stroller service, and new play areas for children. Sanitary facilities in the terminals are also being progressively remodeled.

Looking ahead, Fraport is particularly interested in expanding services that respond to the cultural and linguistic diversity of transfer passengers at Frankfurt Airport. Along with multilingual staff services, FRA already offers free airport brochures in 11 different languages to help visitors navigate the terminals and to take advantage of the many services and facilities. Furthermore, Frankfurt Airport features prayer and worshipping rooms for use by members of all major faiths.

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