helloworld’s commitment to driving leadership, growth and excellence has paid off at the helloworld Frontliners Forum 2015 with strong agent and supplier support for the theme of leadership, networking, learning and professional development.
A record 505 delegates made the most of a jam-packed weekend with informative sessions, workshops, presentations and business updates. Frontliners culminated with the Gala Awards Dinner which acknowledged high achievers across the helloworld network. Winners across the Branded and Associate networks are:
|· Hero Award – Andy Barton, helloworldSurrey Hills VIC & Rhonda Sunderland,helloworld Toronto||· Associate Customer Service Hero Award –Clare O’Neill, Phil Hoffmann Travel SA|
|· Rookie of the Year – Stephanie Laucht,helloworld Scone NSW||· Associate Top Sales Award – Angela Kaluzyn, Skilled Travel NSW|
|· Top Revenue – Jayne Walsh, helloworldDarwin NT||· Associate Recognition Award – Nicholas Dann, Cruise Travel Centre NSW|
|· Special Recognition Award – Sarah Anne Bignall, helloworld Belmont WA||· Associate Rising Star Award – Libby Mullavey, Temora Travel NSW|
|· Consultant Team Spirit Award – Kelsey Farmer, helloworld Ellenbrook WA|
|· Consultant Pursuit of Knowledge Award –Renee Lambert, helloworld Thornton NSW|
“A huge congratulations to all our award winners and high achievers. You were up against some very high calibre competition and deserve your success,” helloworld CEO Elizabeth Gaines said.
“In just 12 months from launch our brand awareness has more than tripled amongst our target audience with more than 1 in 3 knowing who we are and what we stand for and much of that is due to the work of our frontline consultants in successfully showcasing thehelloworld advantage.”
“Frontliners is our opportunity to update our consultants on our investment in future-proofing them through technology, training, product and profile to help them continue to deliver excellent customer service and boost productivity. The Helloworld vision is Creating the future of travel with each journey and we continue to deliver innovations to help our consultants shine.
“Frontliners is also a chance to celebrate our partnerships with the very best in the business and to reinforce with our consultants the many benefits that flow from their support of our preferred suppliers.”
Among the initiatives launched at Frontliners:
in-App Booking commission: helloworld consultants will now earn commission on a majority of flight, hotel and car hire bookings made via the helloworld iOS and Android app.
“This is another powerful example of our commitment to driving online, offline while strengthening your connection with your customers and rewarding your support,” helloworld.com.au CEO Jeremy Reitman said.
helloworld scholarSHIP: Created in partnership with CLIA, our “new to cruise” six month modular program will boost our consultants’ capacity to tap into this rapidly expanding market.
helloworld business technology: helloworld’s proprietary platform delivers rich content, multiple quotes, itineraries, transparent commissions and integrated travel planning via a single system.
David Padman, Head of Associate and Affiliate Networks updated delegates on the significant progress across the network in entrenching a leadership position while Julie Primmer, Head of Branded Network provided analysis of the rapidly changing consumer landscape and the strategies which helloworld is deploying to harness the opportunities.
Delegates were given in-depth training on valuing their worth and positioning themselves as experts by Kim Suter, helloworld Head of Training and Sales Development. Terry Hawkins, CEO of PeopleInProgress and creator of the hello You programme delivered an action packed presentation that got agents thinking about how to connect with customers on a deeper level and Kim Portrate, helloworld’s Chief Marketing Officer shared the moment and milestones from the helloworld launch to now that have led to the brand becoming a real force in the travel industry.
Other keynote speakers included QantasLink CEO John Gissing, Sebastian Terry and Amanda Stevens.
The major conference sponsors were Qantas, Qantas Holidays, Viva Holidays, Ready Rooms, Rail Tickets, Cruise Team and World’s Leading Cruise Lines.