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Banned phone exchange kiosks at Australian airports

October 20, 2016 Headline News No Comments Email Email

egtmedia59Samsung is setting up exchange kiosks at Australian airports where customers with the company’s Galaxy Note7 phones can get their device swapped.

Australian airlines do not permit passengers to take Galaxy Note7s on flights, following several incidents overseas in which they have overheated or burst into flame. The US Department of Transportation has banned carriage of the devices outright, on any US carrier or flights in US airspace. No other Samsung device is affected by the ban.

Samsung Australia placed a notice on its website yesterday apologising for “this inconvenience”.

Galaxy Note7 exchange points at Australian airports

Galaxy Note7 exchange points at Australian airports

“We are working with airlines and airports in Australia to arrange customer service points within high-traffic terminals where customers, who are unaware of the Galaxy Note7 ban on flights, can arrange an alternative device at the airport,” Samsung said.

These Samsung Australia customer service points at airports are open from 6am to 8pm local time (excluding Canberra which is open until 6pm local time) and are located before security screening. These Samsung Australia customer service points can be found at:

Sydney Airport
(IATA: SYD / ICAO: YSSY)

•    QANTAS domestic terminal
•    Virgin and Jetstar domestic
•    International terminal

Melbourne Airport (Tullamarine Airport)
(IATA: MEL / ICAO: YMML)

•    QANTAS domestic terminal
•    Virgin domestic terminal
•    International terminal

Brisbane Airport
(IATA: BNE / ICAO: YBBN)

•    Domestic terminal
•    International terminal

Canberra Airport
(IATA: CBR / ICAO: YSCB)

•    Domestic terminal

Adelaide Airport
(IATA: ADL / ICAO: YPAD)

•    Domestic terminal

Perth Airport
(IATA: PER / ICAO: YPPH)

•    International terminal
•    Virgin domestic terminal
•    QANTAS domestic terminal

Gold Coast Airport (1 Terminal)
(IATA: OOL / ICAO: YBCG)

•    Domestic terminal

Samsung Australia is working with authorities to set up customer service points in additional terminals, which it will update on its website here: http://www.samsung.com/au/galaxynote7-notice/travelling/?CID=AFL-hq-mul-0813-11000170

US-based tech site Techcrunch.com says the phone swaps include a data transfer. Techcrunch cited a recent estimate on the number of devices still in use around the world which put the total at about 1 million recalled Note7 smartphones.

“And bringing the Note7 on a plane isn’t just a minor infraction like forgetting to put your seat in the upright position prior to take off,” Techcrunch.com pointed out. “Fines or even imprisonment are both possible outcomes for travellers who ignore the ban.”

Written by Peter Needham

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