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Gateway Hospitality Group Installs hotel ServicePro in 18 Hotels, Automates Maintenance, Guest Service

October 16, 2013 Technology No Comments Email Email

hotel SystemsPro – a leading provider of ASP-based, enterprise hotel sales software, maintenance automation and guest service solutions – announced Gateway Hospitality Group will implement hotel ServicePro in its 18 properties. hotel ServicePro is an economical maintenance solution that preserves asset value and improves guest service. It automates communication, scheduling, and tracking of tasks that include maintenance and safety inspections.

Gateway Hospitality Group, headquartered in Twinsburg, Ohio, is an independent master developer and ongoing operator of complete hospitality gI_84974_Hilton Garden Inn Newburg Stewart Ariportpackages. Gateway’s properties include Hilton, Hyatt and Choice brands.

Gateway expands relationship with hotel SystemsPro
By implementing hotel ServicePro, Gateway expanded its relationship with trusted hospitality technology provider hotel SystemsPro. Gateway implemented the hotel SalesPro ASP-based central sales and catering system from hotel SystemsPro in 2001. hotel SalesPro is a multi-property, mobile-ready web-based sales and catering system that increases sales efficiency for Gateway’s properties. The system automates account tracking and lead processing for multiple properties and brands. hotel SystemsPro hosts Gateway Hospitality Group’s hotel SalesPro and hotel ServicePro systems for all its properties.

Ron Hutcheson, chief financial officer of Gateway Hospitality Group, said, “hotel SystemsPro is an excellent technology partner. We have used hotel SalesPro at our properties since 2001 and recently installed hotel ServicePro at all 18 Gateway hotels. hotel ServicePro will automate our guest service response and service recovery and will enable us to implement an enterprise-wide preventive maintenance plan to streamline our maintenance process and increase efficiency.”

“hotel SystemsPro worked closely with Gateway’s sales teams for several years to implement and support their multi-property hotel SalesPro system,” said Edie Chandler Lowe, senior vice president of hotel SystemsPro. “The installation of hotel ServicePro will enable Gateway’s team to centralize maintenance duties like warranty updates, safety inspections, and property repairs. The system will also capture and track all guest requests and forward them to appropriate staff and verify resolution.”

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