Leading international foreign exchange group Global Exchange today announced it has become the new financial services partner for Sydney Airport, providing passengers at the T1 International terminal with a new and innovative foreign exchange service.
Headquartered in Spain, Global Exchange is a multinational specialist in foreign exchange services and offers the most advanced foreign exchange platform currently in the market.
It won the tender after Sydney Airport invited expressions of interest from a number of global financial institutions to explore, redefine and revolutionise the current financial services offering at the airport, catering to the changing needs of the modern traveller.
“We are very proud to be the foreign exchange services partner for Sydney Airport and will be providing much more than a currency exchange transaction. Global Exchange will surprise customers with new services and a technology support delivering a new concept of foreign exchange for the 21st century,” President of Global Exchange Isidoro J. Alanis said.
“We’re thrilled to appoint Global Exchange as our official foreign exchange partner; they bring an innovative and holistic approach to our current financial services offering, and have an inherent understanding of the Sydney Airport market and our diverse international passenger mix,” Sydney Airport Managing Director and Chief Executive Officer Kerrie Mather said.
Global Exchange is renowned for its exceptional customer service and personalised approach, and provides an updated range of foreign exchange products and services to the over 14 million passengers who journey through Sydney Airport’s T1 each year.
“Global Exchange will offer a wider range of services at Sydney Airport such as travel insurance, global pre-paid money cards, and a convenient currency buy-back service where leftover cash is bought at the same rate it was sold. It’s all part of our focus on enhancing the customer experience,” Rafael Vicente Cardoso, Global Exchange Country Manager Australia said.
“We know that customers need to be served quickly and fast, which requires a high number of customer service positions at each office so that waiting time is as short as possible.”
Global Exchange always stocks large quantities of local banknotes and change in its retail outlets responding to passengers’ preference for small denomination banknotes, to avoid the possible inconvenience of paying with high denomination banknotes.
New, contemporary currency exchange bureaus have been unveiled within 21 strategic locations throughout T1.
Around 80% of Global Exchange staff at Sydney Airport are bilingual and 40% fluently speak a third language.
The new partnership between Sydney Airport and Global Exchange aligns with Sydney Airport’s current innovative retail offering, providing more choice and value, along with a greater level of convenience, security and flexibility for customers.