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Grand Pacific Resorts Sentiment Scores Soar

February 3, 2014 Accolades No Comments Email Email

The accolades are in and the secret is out that the service culture at Grand Pacific Resorts is what makes the organization and every guest encounter exceptional.

Owners, Exchangers, and Renters, are spreading the word online that their vacation experience at a Grand Pacific managed resort is unmatched.

According to RCI’s Timeshare Online Listening Center, Grand Pacific Resorts realized a 3 point increase YOY raising the brand’s status higher than the average of similar size organizations. The staff at resorts managed by Grand Pacific receive rave reviews. As one reviewer noted on TripAdvisor, “Thank you to Grand Pacific Palisades Resort and Hotel for another memorable week with you. Staff, as usual were exceedingly friendly – not just to guests but genuinely kind to one another. They seem to enjoy their jobs.” A guest at Southern California Beach Club remarked that, “The condos are kept in nice condition and the staff is friendly and always there to help you. We will come back to this resort for sure.”

Grand Pacific Resorts, founded in 1989 by David S. Brown and Timothy J. Stripe, has a long standing commitment to delivering superior vacations through the embodiment of their Core Purpose; Enriching Lives through Extraordinary Experiences. Nigel Lobo, COO of Grand Pacific Resort Management, said, “The sentiment scores are a reflection of the passion the team at Grand Pacific Resorts have for serving our owners and guests. Our people start each day with a genuine desire to deliver memorable moments to vacationers and capture their hearts and loyalty.”

Nancy Baca, Makai Club Cottages and Condos Board President said, “When evaluating management companies the decision came down to Grand Pacific Resort Management (GPRM) because of their unique value proposition; the people. All of us were extremely impressed with the genuine spirit of customer service and professionalism that we experienced with all levels of GPRM staff that we came in contact with.” They weren’t the only resort to take notice of the superior service culture. Grand Pacific signed new contracts in Canada, California and two in Kauai in 2013.

Grand Pacific Resort Management attributes its success to their award-winning Owner Loyalty Team and their rental division, ResorTime. Vice President of Business Development for GPRM, Sherri Weeks said, “During the discovery process we find that we can have an immediate impact on delinquencies and financial stability. How we drive results is through increasing utilization with owner engagement and a robust rental program that monetizes empty space as a valuable revenue stream to the resort.” Vice President of ResorTime, Jeff Farr, noted that, “The company is on the cusp of a massive roll out of new and innovative technologies for both programs that will better serve Renters, Owners, HOAs, and Staff beginning in 1Q2014.”

During the roll out, Grand Pacific Resorts is connecting with Owners to discover what they value about vacationing at a property managed by Grand Pacific. In a recent interview with Buzz Waloch, an owner at Carlsbad Seapointe Resort, he said, “It’s the level of service and the outstanding quality of the resorts with immaculate attention to detail that is the Grand Pacific difference.”

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