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Grand Park Orchard Brings Free Data and Seamless International Connectivity Service to All Hotel Guests with ‘handy’ In-Room Solution

February 6, 2014 Hotel Deals No Comments Email Email

Grand Park Orchard, Park Hotel Group’s flagship hotel and Singapore’s most fashionable hotel, is the first hotel in Singapore to equip all 308 guestrooms with a complimentary smartphone solution personalised to guests as an in-room amenity elevating the experiences of guests while ensuring unrivalled seamless connectivity and convenience.

This unique, all-in-one service pampers guests with unlimited international and local calls, unlimited 3G data and Wi-Fi tethering capabilities, an informative city guide, attractive promotions, as well as other interesting features.image005

Located at the heart of Singapore’s premier shopping and entertainment district – Orchard Road, Grand Park Orchard will integrate the innovative handy smartphone in all 308 luxurious rooms and suites by 3 March 2014. The implementation comes after a month of testing, during which Grand Park Orchard received consistently positive feedback about this value-added service from its guests.

Survey results showed that 98% of guests found handy useful, while 100% of them said that service standards improved through handy; 90% of guests also mentioned that they will consider staying at Grand Park Orchard again because of handy, and would definitely recommend the hotel to their friends.

Each personalised handy smartphone is available for guests as soon as they enter their guestroom, giving them instant access to free unlimited local and international phone calls (currently to 27 countries – including popular destinations such as Indonesia, India, United States, China, Germany, United Kingdom, France, Australia, Hong Kong, Japan and South Korea) and complimentary, high-speed data connectivity.

The unlimited 3G Internet connectivity also allows for easy Wi-Fi tethering to other mobile devices such as laptops and tablets.

The full list of 27 countries for unlimited IDD calls to fixed line and mobile phone includes:


With handy, Grand Park Orchard also endeavours to be seamlessly connected to its guests, whether through the hotel’s telephone contact list or its range of premium offerings, be it dining, spa or concierge services, all available at their fingertips. For guests-on-the-go, they can take the handy out of the hotel to stay connected during the day, and at the touch of a button, dial directly to in-room dining, concierge, or to Spa Park Asia for a much needed spa treatment.

In addition, the handy in-room solution is pre-loaded with useful travel apps, including news services, a currency converter, MRT maps as well as a digital location-based city guide to better explore the city. With dozens of helpful articles and travel tips written by an expert team of local Singapore editors, travellers will have their fingers on the pulse, allowing them to discover the best that Singapore has to offer. Upon check-out, all browsing history, personal information and any additional applications are completely
deleted from the device, and the handy is reset to the original factory settings. This ensures peace of mind for the user, while upholding Grand Park Orchard’s dedication to safeguarding guest privacy.

“At Grand Park Orchard, we are in constant pursuit of excellence with every facet of our product and services. With handy, we are raising the bar to deliver the best guest experience possible,” says Darren Ware, General Manager of Grand Park Orchard.

“Whether our guests need to chair international conference calls, skype their children before going to bed, share photos on social media, watch HD videos or simply plan for an impromptu dinner at the hotel, we believe the handy solution will provide them with an elevated experience like no other, through greater convenience, efficiency and savings.”

Terence Kwok, Founder and CEO of Tink Labs (Singapore) Pte Ltd, the company behind the handy in-room solution for Grand Park Orchard says, “We are delighted to partner with one of Singapore’s leading hotels, Grand Park Orchard, to deploy handy into each and every one of their luxurious rooms. With the customised Grand Park Orchard x handy in-room solution that we jointly developed, we can help the hotel rise to the ever growing challenge of catering to the different needs and occasions of their discerning guests.”

Grand Park Orchard is managed by Park Hotel Group, one of Asia Pacific’s best hospitality groups which manages, owns and develops Park branded hotels around the Asia Pacific. Preparations are underway to roll out handy across its two other Singapore properties, Grand Park City Hall and Park Hotel Clarke Quay.

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