GuestCentric, the leading provider of cloud-based digital marketing software for hotels, announced today GuestCentric Hotel Messenger. GuestCentric Hotel Messenger is an innovative chat tool that allows guests to interact with hotels after booking, providing them with a personalized and interactive communication channel even before arriving at the hotel.
Simple, yet incredibly powerful, this new chat tool will allow hotels to deliver a personalized experience to their guests by providing quick replies to their questions. The integration of GuestCentric Hotel Messenger with a GuestCentric’s click-to-book tool enables easy conversion into direct bookings.
“GuestCentric Hotel Messenger is a great way to convert website enquiries into reservations.”, said Pedro Costa, General Manager at Palace Hotel in Lisbon. “This convenient tool enables hotel reservations and reception staff to customize an offer for the guests, which results in more direct bookings and ultimately better customer satisfaction.”
A key component of the new tool is that it does not require any application downloads. Fast, and easy to start from any device, the handy interface sends an email to the hotel of every message sent, so that messages don’t go unanswered.
“GuestCentric Hotel Messenger is a straight-forward way to centralize handling of requests that hotels are already getting through email.”, said Pedro Colaco, CEO of GuestCentric. “By engaging with guests with this new level of personalization, hotels will not only increase customer satisfaction but also decrease cancellation ratios.”
GuestCentric Hotel Messenger is immediately available and free of charge for all GuestCentric premium customers.