Egencia® the business travel company of the Expedia Group (NASDAQ: EXPE) announces the results of its second annual Egencia Business and Travel Technology Study, which reveals that 72 per cent of Australian business travellers find business trips more enjoyable than everyday working life. A similar majority feel it’s important to enjoy the experience of business travel. The research adds further evidence to the suspicion that many find business trips to be an uplifting experience, and a chance to break free from the shackles of the day job.
So, does a work trip unlock a better you?
The Egencia study, which involved 6,072 interviews with international business travellers from 12 countries, examined the entire process of business travel, from arranging the trip, through to experiences during the visit, and how people manage the various phases of travel. Interestingly, 33 per cent of Australians claimed to feel more sociable than usual on their trip, and 37 per cent are able to think more creatively. These feelings of being more sociable and creative outranked worrying about a backlog at work or, surprisingly, missing the family. The old adage that change is as good as a rest would seem to apply.
To get the most out of their trip, 73 per cent of Aussie business travellers make their own arrangements (69 per cent globally) mostly out of choice. In fact, only one-fifth do so because there is nobody else to do it for them, and only one-fifth say they would ‘always’ delegate booking their business travel if they could.
The biggest motivator for delegating travel booking would be to save time (61 per cent) whilst most self-bookers do it for greater control (66 per cent).
“Technology does make business travel easier. Now I can even book ground transportation, such as Uber, using Egencia® TripNavigator on my iPhone,” said Kyle Davis, Managing Director, for Egencia Brand in APAC. “Having greater direct control over my travel plans reduces the stressful side of business travel and allows me more time to enjoy my trip.”
But there is downside, during and after the trip
Despite the clear majority enjoying their business trips, and preferring to book it themselves, it can come at a price. Namely: frustration. Half of those interviewed struggle with the process of altering their bookings when plans change.
Once on their trip, 45 per cent find the experience more stressful than the day job. For 47 per cent of business travellers around the globe, arranging ground transportation is the most frustrating part of booking their own travel. Often unaware of other options, 72 per cent of travellers head for the taxi line as the easiest way to find their way round an unfamiliar city.
When they finish their trip, 44 per cent report feeling tired with 32 per cent just feeling relief to be headed home.
“Travelling for business is something I personally look forward to. It gives me the opportunity to shake hands, make real eye contact, forge more personal relationships. All of this helps build trust,”
said Kyle Davis, Managing Director, for Egencia Brand in APAC. “It also leads me to experiences I don’t often have in the office, like being able to think without interruption at 38,000ft or the chance to meet people in their home environments and to share a meal of local cuisine. You can’t generate the value of these kinds of interactions over the phone or a video conference.”