SKYTRAX, a global provider of professional aviation evaluation services and research firm with a focus on airline and airport services, announced the winners of the 2016 SKYTRAX World Airline Awards at the Farnborough International Airshow.
Hainan Airlines Co., Ltd., the only carrier in China that was nominated, was awarded the SKYTRAX Five-Star Airline award for the 6th consecutive year. The airline was also honored with the designation as Best China Airline and received the Best China Airline Staff Service award.
SKYTRAX president Edward Plaisted, while presenting the award to Hainan Airlines president Xie Haoming, said, “Hainan Airlines, one of the world’s leading airlines, has been a preferred airline of travelers worldwide with quality services that embed the concept of Oriental beauty into everything that it does. This has proven to be a distinct advantage as the airline competes internationally.”
“To be a Five-Star Airline, we must excel in operations, provides quality customer services and constantly carry out innovations in technology,” said Xie. “Winning the SKYTRAX Five-Star Airline award for six consecutive years is the result of Hainan Airlines’ tireless efforts in the areas of hardware installation, service systems, route expansion and flight safety.”
In the past year, Hainan Airlines upgraded not only the overall mission of its services but also many of the details of how the services are carried out, as well as listened to what passengers had to say in order to meet a higher level and more diversified set of expectations, as these continue to evolve. In addition, the airline built out a “Voice of the Customer” (VOC) management system for improved communications and interactions with passengers. In tandem with the changing expectations, Hainan Airlines upgraded products.
Furthermore, Hainan Airlines is an advocate of Green Flight, and, in 2015, became the first civil airline in China to receive third-party certification from the Management System for Energy.The airline, as a result of complying with the Green Tour program, by the end of 2015 had saved 251,000 tons of fuel, reducing carbon dioxide emission by approximately 790,000 tons, equivalent to the amount absorbed by 20 square kilometers of forest a year. Hainan Airlines has been actively engaged in addressing environmental issues worldwide!
Hainan Airlines, as a global full-service airline, has opened over 700 domestic and international routes flying to nearly 100 cities worldwide. It owns and maintains a young and luxury fleet of Boeing 737 and 787 and Airbus 330 aircraft, and has accumulated more than 5 million hours of safe flights, making the airline one of the world’s safest. Hainan Airlines is also one of the eight SKYTRAX Five-Star Airlines.