After achieving a TripAdvisor Certificate of Excellence in its first year of operation in 2011, the Park Regis Kris Kin Hotel in Dubai has now joined the travel website’s Hall of Fame, winning consecutive certificates over the past five years of operation.
The new ranking, introduced by TripAdvisor this year to highlight those hotels, restaurants and attractions that maintain the highest customer satisfaction ratings, has been achieved by less than 10 per cent of those establishments winning the 2015 TripAdvisor Certificate of Excellence, according to Scott Butcher, General Manager at the Park Regis Kris Kin.
“What our team has accomplished is quite outstanding,” he said. “Not only did we receive high customer ratings from the beginning, but we have continued, year on year, to deliver the product and service required to satisfy the increasingly discerning traveller to Dubai who is looking for quality at a price.”
Increasingly, customers research hotel accommodation online prior to booking, and with more than 225 million views and reviews, TripAdvisor has an important role to play, he added.
Hall of FAME
“The key difference in the 21st century is that travellers are no longer passive buyers of accommodation, and at the Park Regis Kris Kin, all our staff know that every guest counts – and the spirit of hospitality so famed in the Arabian Gulf is enshrined in our corporate thinking.”