Hamad International Airport (HIA) has been acknowledged as the ‘Best Airport in the Middle East’ by the 2016 Skytrax World Airport Awards for the second consecutive year at a ceremony that took place during the Passenger Terminal EXPO in Cologne, Germany. At the same time, HIA became the first airport in the Middle East to enter the World’s Top 10 Best Airports of the Skytrax World Airport Ranking.
HIA also won the award for Best Staff Service in the Middle East. The Skytrax World Airport Awards are the most prestigious recognition of quality for airports across the world.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker said: “Being named the Best Airport in the Middle East for the second year running is a major accomplishment for Hamad International Airport, the home of Qatar Airways.
“To be announced as the first airport in the Middle East to be listed among the top 10 world ranking airports is a great honour, and is testament to the satisfaction that global travellers feel when they are going places through one of the most advanced, and passenger-focused airports, in the world. We will continue working with all our passengers and our partners to ensure that Hamad International Airport remains among the world’s best.”
Attending the awards, Engr. Badr Mohammed Al Meer, Chief Operating Officer of Hamad International Airport, stated: “It is a great privilege to be named the Middle East’s Best Airport by Skytrax for the second year running. More importantly we are delighted to see that within less than two years since HIA’s opening, our airport is considered among the top 10 best airports in the world, rising from position 75 in 2014 and reflecting HIA’s position as a leading international aviation hub.
“This prestigious accolade follows a year of significant milestones achieved by HIA: crossing the 30 million passenger threshold while offering award-winning passenger services and adding more space with the opening of concourses D and E.
“We are of course most grateful to our staff and partners, as well as the State of Qatar who continue to give us their strongest support in delivering a top quality passenger experience at all times. I would like to dedicate the Best Staff Service award to them for their outstanding teamwork.
“These awards are greatly motivational for us all and drive us to aim even higher. We pledge to continue improving our infrastructure and delivering an exceptional travel experience to all our passengers, who have graciously given us their vote of confidence.”
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results. The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.