Developed by leading global training expert and PeopleInProgress CEO Terry Hawkins, the comprehensive program empowers helloworld’s front line staff with the skills to positively influence, engage, and create strengthened, long lasting customer relationships while adding significant business enhancements to their agency.
“Our hello You training program reflects our commitment and that of our agents to delivering excellence in customer service,” Head of Branded Networks Julie Primmer said. “This is a key differentiator for our brand-carrying members within their communities and our agents are already reaping significant benefits from this tailored training initiative.”
“Our agents and our research tell us that excellence in customer service is a prime advantage and our hello You program has been embraced by our brand-carrying Agents because they want to cement their position as business leaders,” Head of Associate and Affiliate Networks David Padman said.
In addition to clarity of purpose, helloworld agents are already seeing significant business advantages through putting the practical outcomes of the training into action.
“We came out of the hello You training program feeling empowered, motivated and amazed by the practical skills that we are now able to take back to our agency. Our presenter was outstanding and kept us 100% captivated throughout the entire three days of the course. We want to thank helloworld for engaging People in Progress to run the hello You courses. It can only be a positive thing not only for all helloworld members and employees who take the course from a work prospective but also for consultants on a personal level,” David and Jennifer Smith, Managing Directors at Travel on Capri.
Sarah Fenton, Retail Sales Manager at helloworld Thornton said, “I found the hello You training to be a real game changer, a chance to look not only at how we can improve our business, but how we can improve the way we relate to, communicate and interact with our customers on a day to day basis. From a business perspective, it has given me a new level of patience when dealing with clients, especially in regards to complaint resolution. Remembering to listen, and to put yourself in the clients shoes makes a huge difference in how they respond to you and the outcomes you can achieve.”