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Hilton Hotels & Resorts Named Hotel Of The Year in New Zealand

March 6, 2014 Accolades No Comments Email Email

For The Second Year in a Row, Hilton Hotels & Resorts Receives Roy Morgan Research New Zealand’s Customer Satisfaction Award

Hilton Hotels & Resorts today announced that it has been named Hotel Of The Year in New Zealand by Roy Morgan Research and ranked number one in customer satisfaction for travel and tourism companies.

Throughout 2013, Roy Morgan Research surveyed more than 12,000 consumers across New Zealand. Based on their responses, 37819each month Roy Morgan Research awarded the hotel, domestic airline and international airline with the highest proportion of satisfied customers.

Hilton Hotels & Resorts led the pack in 2013. With the travel and tourism industry in New Zealand becoming more competitive each year, Hilton Hotels & Resorts has distinguished itself with outstanding customer service.

“It is with honour that Hilton Hotels & Resorts receives this award,” said Roger Brantsma, general manager at Hilton Auckland and Hilton Lake Taupo. “It is a great recognition of the efforts our teams make every single day while interracting with our guests and we look forward to continuing our commitment in going above and beyond our guests’ needs.”

“The hotel market has never been more competitive with hotels strengthening their offering to keep their customers happy”, said Pip Elliott, general manager at Roy Morgan Research New Zealand. “Hilton Hotels & Resorts with over 92 years experience, operating in 78 countries, won in 2012 and led the pack in 2013, providing consistency in the delivering the five star promise.”

Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in United States, United Kingdom, and Indonesia. A full service research organization specialising in omnibus and syndicated data, Roy Morgan research has more than 70 years’ experience in collecting objective, independent information on consumers. Today Roy Morgan Research in New Zealand has a representative sample of over 12,000 New Zealanders aged 14+.

Visit for additional information on the award.

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