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Hobart gains hotel and is spared Qantas call centre axe

May 30, 2014 Corporate, Headline News No Comments Email Email

egtmedia59Qantas is offshoring its call centres to New Zealand, the Philippines, Japan, China – and Tasmania.

Tasmania’s gain is Brisbane and Melbourne’s loss – Qantas call centres in the two mainland state capitals will be axed, with a loss of about 450 jobs, as the airline proceeds with its AUD 2 billion transformation program.

Victorian and Queensland employees will be redeployed to a single call-centre facility in Hobart, and those who decline to move will be given itcmchina_en_250x250_animatedredundancy packages.

The airline plans to scrap 5000 jobs over the life of its transformation program.

Unions yesterday were digesting the Qantas decision to axe the Brisbane and Melbourne call centres in six to nine months’ time. More Qantas customers are booking online these days, the airline says.

The Australian Services Union points out that the airline will continue to maintain six  offshore Qantas/Jetstar call centres in New Zealand, the Philippines, Japan and China “which employ around 1250 staff”.

“We also know that Qantas has increased the capacity of the Auckland centre recently and there are no plans to scale back that operation despite the fact it has been underperforming. If Qantas truly conducted a proper review then how does the Auckland centre remain untouched?

“Qantas seems to believe that telephone sales staff will uproot themselves from family and their lives to move to Hobart – it is easier said than done.”

Meanwhile, although the Qantas move is a bitter-sweet win, of sorts, for Hobart, another development there is a straight win. The Vos Group and Federal Group have announced plans to convert the Macquarie No. 1 shed in the Tasmanian capital into a 113-room luxury hotel, as well as a hospitality and retail precinct, in a AUD 35 million waterfront project. The new hotel will have superb waterfront views.

Written by : Peter Needham

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