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Holiday parks claw back market share from giant OTAs

July 23, 2019 Headline News No Comments Email Email

In an unexpected development which will encourage independent hoteliers throughout Australia, the country’s holiday parks are regaining control of their online sales distribution channels – clawing back market share from the powerful foreign-owned online travel agents, and Expedia.

The findings emerge from the first RMS Cloud Holiday Park Performance Index – an analysis of more than 2 million online bookings made through the RMS Cloud distribution and property management platform from 2014-2018.

Before the general election, the hotel and motel industry welcomed the Australian Labor Party’s pledge on price parity: “To level the playing field so that Australia’s accommodation providers have the ability to set their own prices so that they can compete with the multinationals behind the world’s largest online booking sites”.

The promise was sweet, but it required a Labor victory.

Now, however, it seems holiday parks are making strides in that direction regardless.

Key Findings of the first RMS Cloud Holiday Park Performance Index:

  • OTAs are losing market share but are still leading online holiday park bookings, with a 55% share.
  • Direct bookings should overtake OTA bookings by 2024 if present trajectory continues.
  • Online, including direct/OTA, is the fastest-growing sales channel for holiday parks.
  • Flat rates/revenue mean direct bookings is the best way to increase revenue and cut costs.
  • Direct strategy allows operators to “own” customers and save on OTA commission.
  • OTA sector isa straight duopoly – there’s no competition against or Expedia.
  • is clear number one, outselling Expedia three-to-one in the holiday park market and pulling away.
  • Holiday park stays are getting shorter while booking lead times have increased.
  • Online holiday park bookings through RMS grew 25% a year between 2014 and 2018.

Managing director of RMS Cloud, Peter Buttigieg, says holiday park operators are building better websites and marketing more aggressively to boost their share of online bookings and save on the commissions charged by the dominant OTAs, and Expedia.

RMS Cloud managing director, Peter Buttigieg

“The landscape has shifted, and the data shows that for the first time ever the Online Travel Agents are losing market share to holiday park operators,” Buttigieg said.

“Previously it’s all been one-way traffic in the other direction, but now smart operators have lifted their online game and are fighting back, often with great success, demonstrating that given the choice and a great deal many consumers prefer to book directly with suppliers.”

The first RMS Cloud Holiday Park Performance Index shows between 2014-2018 the online market share of and Expedia fell from 65% to 55% – a drop of 15%.

Meanwhile consumer direct bookings on independent holiday park websites rose by 15%, climbing from 34% in 2014 to an all-time high of 39% in 2018.

But it hasn’t all been plain sailing.  These booking increases have been hard won with ebbs and flows in market share along the way.

Direct Bookings Much More Profitable for Operators

Cabin revenue achieved by operators through their own websites is much higher than via either Expedia or, the RMS Cloud Holiday Park Performance Index reveals.

Direct cabin bookings generate an average of 21% more revenue per booking than Expedia and are 10% more lucrative than, the analysis of 2 million online bookings shows.

When the 15% average commission charged by OTAs is factored in, the income differential between direct and OTA bookings can exceed 30% – though it must be noted that direct bookings often come at a cost, such as marketing, website development or price incentives.

Flat Rates Big Driver of Online Booking Push

Holiday park rates peaked in 2015 and it’s been mostly downhill ever since. Operators have no pricing power outside peak holiday periods and, even then, some are reluctant to challenge the status quo. As a result, profits in the industry are under pressure and it’s easy to see why operators are putting a greater emphasis on direct bookings.

Despite the progress Australian holiday parks have made over the past 18 months in reclaiming online share, the OTA duopoly of and Expedia still holds 55% of web bookings. These two companies are famously competitive but in the Australian holiday park market, is the clear OTA leader and pulling away.

 More Planning but Fewer Nights

Holiday park stays are getting shorter while average booking lead times have increased.  The average booking in 2018 was made 39 days out, up from 30 days in 2014. There’s no obvious reason for this trend, which runs counter to the “just in time” world we live in.

Meanwhile, average nights per stay has fallen 10%, from 2.09 nights to 1.88 nights. While it doesn’t sound like much, when combined with flat or declining rates, this fall has significantly impacted the average revenue per booking.


After many years of allowing the foreign-owned OTAs and Expedia dominate online holiday park bookings, Australian holiday park operators are fighting back. They are investing in their websites and online presence while pushing book direct offers to consumers, cutting out the middlemen and saving on hefty commission rates.

In an era of stagnant rates, it’s their best option to maintain or increase profit, and for that reason alone it is fair to assume 2018 marks the leading edge of a longer-term trend, one that over time may eventually see direct bookings exceed those coming through the OTAs.

The first RMS Cloud Holiday Park Performance Index is based on more than 2 million Australian online holiday park bookings made between 2014 and 2018 through the RMS Cloud platform. Analysis was carried out by Martin Kelly from TravelTrends, who also wrote the report, in close consultation with industry experts from RMS Cloud.

The report can be downloaded from the RMS Cloud website here.

Edited by Peter Needham

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