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Home-Based Consultants Continue To Dominate As Travel Industry Evolves

September 20, 2013 Mobile travel consulting No Comments Email Email

American Express (AMEX) announced this week it is closing its remaining 20 travel agency offices in the United States.

Barry HOT 07-4They are moving to a model where the travel consultants in these offices will work from home, signaling that continuing technology enhancements are contributing to cost efficiencies that make the future of certain types of bricks and mortar operations vulnerable.

TravelManagers’ Director Barry Mayo said he was not surprised by the move from AMEX.

“By eliminating real estate, other costs and non-revenue producing activities, we enable personal travel managers to simply focus on servicing their own individual client’s travel arrangements enabling them to provide exceptional service while substantially improving their income.”

TravelManagers is well on its way to reaching the 500 personal travel manager milestone, a huge endorsement of its business model and position of being the only truly national mobile travel consultant host agency.

TravelManagers like AMEX, supports their personal travel managers through a central support office providing technology, training, marketing, fares and ticketing as well as 24/7 access to mid and back-office processes. In addition there is the local support of six state-based business partnership managers.

“This type of behind the scenes central and local state-based support is crucial,” says Mayo.

“It’s all about enabling our personal travel managers to focus on client relationships and providing the exceptional customer service TravelManagers is renowned for.”

This combined with the House of Travel Group in New Zealand, positions TravelManagers as part of an enviable distribution network throughout Australasia.

“It results in substantial buying power and competitive advantage giving us exceptionally strong and effective regional relationships with  key airline, cruise and tour operators, resulting in  combined sales volumes that are close to AU$1 billion.

“Effective business relationships with trade suppliers have been built over many years through key members of management and staff with decades of travel experience between them,” says Mayo.

As recently reported on ABC Channel 2 ‘The Business’, TravelManagers is an excellent example of a company utilizing technology to its full extent ensuring its business is not only competitive but also assisting its personal travel managers maximize their service potential.

“When you combine this with our personal travel manager model, you can see why this is the future of the travel industry and this latest move by AMEX in the USA further endorses this home-based evolution.”

For more information on Australia’s leading home-based host agency or to speak to someone confidentially about TravelManagers, contact Suzanne Laister on 1800 019 599.

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