Hong Kong Airlines Honors Outstanding Frontline Staff Recognizing Sincerity in People-Oriented Service
Full-service carrier Hong Kong Airlines held the Best Service Award Ceremony yesterday. 43 winners of ground staff and cabin crew were presented with award certificates and trophies for their outstanding work performance. The event also celebrated the graduation of the 100th and 101st cabin crew training classes. Family and friends of cabin crew graduates were invited to witness the remarkable moment.
The judging criteria for the award include panel assessment on compliment letters, productivity, FFP recruitment and internal voting by all frontline staff. Among the winners, Karie Tam helped a passenger find an important gift left on flight in the shortest time. The VIP lounge team including Irene Wong, Elva Tang, and Yan Lam won compliment twice from the same passenger. And Yan is also the winner of Best New Joiner Award. Shan Cheng, who won Outstanding Service Commitment Award: Passenger Service, accompanied a passenger to the hospital and offered overnight care. All the awardees have well demonstrated sincerity and professionalism of the company’s customer service values to the passengers.
Hong Kong Airlines is always committed to its people-oriented service philosophy to provide quality and pleasant service to its passengers. The company holds Best Service Award ceremony every six months to recognize the dedication of best performed frontline staff, encouraging the quality service culture among all staff in a bid to continuously enhance the airline’s high service standards.