Hong Kong Airlines, the internationally-acclaimed full-service airline strives to provide convenient and bespoke services for travellers.
Hong Kong Airlines implemented self-services for travellers such as Check-in, Bags readyto-go, Flight Re-booking and Document check at the Hong Kong International Airport. The self-services performance has been recognised by International Air Transport Association (IATA) through the awarding of the Green Certificate in the Fast Travel Program.
Apart from providing self-services to travellers, Hong Kong Airlines launched “Sweeten You Up” service last year, offering newlyweds or couples celebrating their anniversaries, birthday and children passengers a sweet and enjoyable journey with their beloved in the sky. Hong Kong Airlines takes the service to a new level recently and Happy Angels will be assigned on our flights to provide extra care to kids, ensuring a carefree journey for parents.
As the first and major Hong Kong-based carrier to use Mid Field Concourse (MCF) at the Hong Kong International Airport, Hong Kong Airlines will soon launch its brand new VIP lounge at the new concourse. Currently over 90% of Hong Kong Airlines’ flights including both departure and arrival use MFC, enabling passengers to enjoy the convenience of the airbridge, contributing to a more pleasant flight experience.
While celebrating its tenth anniversary of establishment with the acquisition of IATA’s Green Certificate, Hong Kong Airlines has been awarded the highly-esteemed Skytrax 4- star rating again in the Skytrax World Airline Awards earlier this year, the highly authoritative industry benchmarks by Skytrax the research consultancy specialising in the air transport industry. Followed by the “World’s Most Improved Airline” honour by Skytrax in 2014, as well as entering into the top 10 list of the “World’s Best Regional Airline” for the first time last year. The conferred awards mark Hong Kong Airlines’ achievements and improvements in recent years.