At the award ceremony of HR Congress 2016 jointly held by CTgoodjobs and Centre for Human Resources Strategy and Development of Hong Kong Baptist University, Hong Kong Airlines (the “Company”), the internationallyacclaimed full-service airline, was announced winner in the category of “Talent Training and Development” (「人才培訓及發展大賞」) of the Talent Acquisition Awards 2016 (人才管理大賞 2016, the “Awards”).
Winners of the Awards are selected by public voting and panel judges from Hong Kong Economic Times Holdings Limited and independent leading recruitment organizations.
The Human Resources & Administration Department of Hong Kong Airlines designs various training programmes to cater for the Company’s talent development needs, among which, Management Trainee Programme, SGS Professional Diploma in General Supervisory Skills for Aviation and Lean Six Sigma Green Belt Certification Program have been submitted to the Awards.
The Company recruits young talents with management potential as Management Trainee (MT) every year. Overwhelming response has been recorded as over 1,000 applications are received each year. Recently the Company has been holding school career talks offering openings of MT. The three-year MT Programme nurtures talents to gain in-depth knowledge and hands-on experience about the aviation business through rotations to different core functional areas of the Company. They will also spend eight months in one of the airline’s outstations as assistant manager to learn about the local markets and financial status.
SGS Professional Diploma in General Supervisory Skills for Aviation is designed for employees of mid-level positions. The training covers areas of customer service, problem solving, project management, positive psychology, leadership skills, etc.. Employees will be trained to exercise their role effectively through the all-round training course to lead a team to improve working efficiency. Each team will submit a corporate project plan at graduation after ten training classes. The service campaign “Sweeten You Up”, which is now a signature campaign of the airline, comes from one of the plans submitted at the last graduation. “Sweeten You Up” offers innovative services to kids, passengers travelling on their birthdays, and those who wish to celebrate their romantic anniversaries in the air. The passengers are able to experience the friendly and attentive service of Hong Kong Airlines right from the moment of check-in.
The participants of Lean Six Sigma Green Belt Certification Programme are mainly managers or above. After a five-day training, project leaders will need to complete their projects in nine months and report to senior management. In 2015, a total of 27 employees joined the Programme, and 30 projects have been certified. The estimated financial benefits amounted to HK$350 million. One of the projects, “Check-in Counter Utilization System”, has been adopted by the Company. It calculates the number of check-in counters needed based on the number of passengers, increasing the usage rate of check-in counters by over 57%, saving a significant amount of HK$1.1 million in terms of human resources cost.
In the future, Hong Kong Airlines will remain committed to talent management to meet the increasing needs in personnel as the Company grows rapidly, and will continue to provide quality service to the passengers.