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Hong Kong’s vast cruise terminal a dud

September 7, 2017 Cruise, Headline News 1 Comment Email Email
Hong Kong has one of the newest and biggest international cruise ship terminals in the world. The absolutely enormous Kai Tak Cruise Terminal is designed to easily accommodate the thousands of passengers who spill out of modern ships and get them exploring and spending as quickly as possible.

Well, you would think so – but in reality it is a dud. I watched this morning as hundreds of passengers arrived from Royal Caribbean’s Mariner of the Seas. It had been promised in the onboard newsletter that currency e

xchange facilities and ATM’s were available and for pax not taking tours, free shuttles would whiz them to destinations like the APM Mall, Telford Plaza, Hollywood Plaza and MTR. It all sounded so easy. In fact, queues for these shuttles got longer and longer in the heat outside the terminal until many people decided to either go back to the ship or change money and get a cab. No luck there either – the single currency exchange bureau was staffed by one fortunately very calm girl. If there were ATM’s I failed to find them. As a result, changing money took more than 40 minutes. The much praised Hong Kong Tourist Board must take some of the blame for this arrival nightmare – surely they are advised when not one but two large liners are berthed at Kai Tak. RCL’s Voyager was also using the facility. Also at fault is Royal Caribbean China. For reasons I can’t understand, they refuse to have an exchange desk onboard Mariner of the Seas. It would be so much more simple for guests to have money for taxis before disembarking. Passengers experienced the same problem with currency after arrival at Okinawa in Japan. A few other points about the world’s most modern cruise terminal – the promised Wi-Fi did not work. When the HKTB representative was asked why not she replied that “too many people are trying to use it.” Finally, if you are dropped by your cab in the wrong hall (we were) – you have a 15 minute walk ahead to get to the ship. Signposting is poor – you end up having to ask people how to get to your ship. Not great news for the elderly or people with disabilities.

Written by Ian McIntosh

Currently there is "1 comment" on this Article:

  1. Owen Olsen says:

    Sure it sounds like HKTB etc. have dropped the ball, but some of the issues can be alleviated by doing research beforehand. Happy travels. Cheers

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