There has been a constant transformation of the Hospitality Industry, which has made it more practical and functional all over the world! The types of services and facilities that are offered by this industry are remarkable and have evolved since the last decade.
All this is possible because of the extensive use of technology, environment friendly services, pricing, market segmentation, regional preferences, etc. the relation of technology and hospitality industry will grow stronger in the years to come. The use of technology is present in every department of the hotel, which shows the upgrade in the offering of the services of the hotels!
The latest trend in the Hospitality industry is online booking! And this is a trend that will grow upwards in the years to come. As per the latest statistics More than 114 million people will research travel online this year, while 94 million will actually book reservations. While more than 50 percent of travel bookings are made on the Internet!
But not to forget that technology has moved a step ahead! It is the Mobile generation. And to tae a step ahead, there will be more mobile bookings and research. As per Google, mobile will overtake PCs as the most common Web-access device by 2013. With travelers adopting smartphones and tablets at such a rapid pace, it’s crucial for hoteliers to optimize their website for mobile usage to capture potential mobile transactions.
Keeping all the latest trend in mind of the Hospitality industry, Konekt V4 is the app you definitely would want to explore. This is an app that will help you to reach on to your customers in just a click. The main attraction of this app is its ‘Dashboard’. It is an unconventional feature that it has a marketing tracker, which gives minute wise facts to you about the latest campaigns and events done by you. The time, name and number of the clients who have liked your Facebook page, probed for a table booking, called you for any inquiry or commented on your feedback application can also be tracked on the same page!
This is a CRM system that will aid you to stimulate your events, advertising campaigns and allow you to send instructive mailers to your patrons, which in turn will build your brand base. It is a system that works on all the digital platforms and also allows you to acquire more databases for your higher reach of customers for your Hotel, Restaurant and Resorts. This is the only system that will integrate your old database with the new one, so that you can get he details in a single view. It works flawlessly with the iPhone and iPad systems. It is built in a manner which never allows you to miss any comment or any report even when you are on the go!